Retail Support Specialist

Retail Support Specialist

This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Review, interpretation and administration of various US-Based fuel retail brand programs and retail support functions
• Prepare reports as needed by the various programs
• Work with various company and external business partners to successfully execute retail brand programs
• Identify, document, and share best practices within the team

Retail Brand Programs to be handled:

• Image Execution and Customer First Programs – Address inquiries related to program and process enrolment, withdrawal and re-shop of sites
• Insurance Compliance - Generate, monitor and analyze list of active retailers subjected to compliance requirement
• Fuel Quality Investigation Process and Testing Program - Perform root cause analysis of failed fuel sample inspections
• Tobacco Compliance – Generates list of non-compliance sites and monitors compliance
• Retail Service Award – Generate list of Retail Service Awardee, prepare and reconcile Purchase Orders for invoice processing

Retail Support Functions to be handled:

• SAP Gateway Billing Process – Complete mass billings that maybe requested from Business Processing Group
• Rental Contracts - Update of equipment rentals in the system
• Freight Diversion Reimbursement – Process reimbursement and ensure that Marketers are credited with the correct amounts
• Marketer Investment Incentive Program – Ad-hoc administration of active Incentive Programs. Review and approve manual volume submission, update active program offerings and address inquiries related to volume transmission and payment inquiries
• SAP Plant Maintenance – Serves as gatekeeper for Material Master
• Retail Training Program & Mimeo Print On Demand – Review enrollment and assign applicable user access level for Retail Training Program & Mimeo Print On Demand offerings

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree holder in any field
• Customer service experience in a Business Process Outsourcing (BPO) or call center industry is an advantage
• Elevated level of customer service orientation and keenness on details
• Ability to solve problems logically and critically
• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
• Open to night and shifting schedules and willing to work on Philippine holidays

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.