Customer Service Specialist

Customer Service Specialist

We have an exciting opportunity for a Customer Service Specialist. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Drive actions related to overall trouble shooting, priority setting, allocations of shortages, pricing issues, complaint handling, tail gate meetings, all related to Middle East and Africa (MEA) customer portfolio
• Responsible for end-to-end full processing and order fulfillment processing of a personal portfolio while ensuring excellent customer satisfaction
• Act as customer service representative for a defined portfolio of customers
• Proactively look for opportunities to improve operational and cost efficiency while increasing reliability
• Understand and drive for solutions related to outstanding receivables, credit blocks and be able to discuss with finance or and credit departments for them to understand potential implication on delivery performance
• Check the overdue sales orders, delivery reports and shortage report daily and consequently drive your team to pro-actively communicate to customers and ensuring good and reliable delivery performance
• Maintain strong relations with customers, sales, supply chain, service departments, your team and the other customer service members
• Approach and embrace new, internally used, communication tools to customers to improve the customer experience with Chevron
• Ensure compliance with all Chevron policies and standards

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree holder
• Good in oral and written communication with analytical and problem-solving skills
• Has a positive change management and agile mindset
• Keen to details
• Must be a good team player

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

Chevron participates in E-Verify in certain locations as required by law.