Customer Service Representative

Customer Service Representative

Operates switchboard to relay incoming, outgoing, and interoffice calls.

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

Chevron supports its operations in the Philippines and worldwide through two subsidiaries: Chevron Philippines Incorporated (CPI), which manages downstream operations and markets Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services organization. Established in 1998, CHI provides business support services in finance and accounting, information technology, supply chain management, human resources, customer service and marketing. It serves Chevron affiliates around the world and has grown to be one of the leading global business services organizations in the Philippines. The company has received various recognition as one of the country's top employers and as a champion of diversity and inclusion in the workplace.

At Chevron, we believe humanity can solve any challenge – including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for a Customer Service Representative. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Acts as the main point of contact for all facility-related questions and problems.
• Answers the CBRES customer service line and receives requests from web-based application. Provides problem resolution either over the phone, by email, or escalates the issue to the next support level.
• Dispatches service providers and generates work orders for business services and monitors completion of service.
• Uses web-based application to manage facility and business services work orders.
• Dispatches work orders to contract service personnel.
• Coordinate the conference room reservations, including room set up and clean up and catering requests.
• Keeps customers updated on progress as needed.
• Continuously monitors completion of service requests and customer satisfaction.
• Processes customer survey cards to continuously monitor completion of service and customer satisfaction.
• Maintains Help Desk user manual.
• Manages the day to day maintenance and enhancements of the MSSC "Location" page on the CBRES website.
• Adheres to an established problem management and escalation process and procedures.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's degree graduate
• 1-2 years of customer service experience in a BPO or call center industry with facilities management services exposure
• Open to fresh graduates
• High level customer service orientation
• Strong oral and written communications and interpersonal skills
• Proficient in MS Office applications
• Can work with minimal supervision
• Willing to work on shifting schedule, holidays, and weekends to meet business needs/requirements
• Experience with Workday and ServiceNow is an advantage

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centred programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.
• Hybrid work model - work remotely from home several days a week

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.