Quality & Release Operations Leader - Remote Eligible

Chess.com Quality & Release Operations Leader

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess. We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 200M+ chess players worldwide with the best possible product, content, and tools to serve the community! We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

You're a builder and a systems thinker. You've spent years driving complex software or gaming initiatives across Engineering, QA, and Product — and you're ready to lead at the intersection of quality, process, and execution. You care deeply about building things that work, and you know that smooth delivery depends on strong coordination and scalable systems. Bonus: You love chess (or are eager to fall in love with it).

What You'll Do

• Own and drive the Quality & Release Operations strategy across the company, spanning multiple platforms (web, mobile, backend)
• Lead and manage a remote team of 15+ QA engineers, fostering a culture of accountability, collaboration, and technical growth
• Hands on + Team Management
• Partner closely with Engineering, Product, and Design teams to ensure seamless planning, prioritization, and execution of programs from idea to launch
• Build and optimize processes to streamline workflows, reduce blockers, and improve delivery velocity
• Lead on implementation and continuous improvement of test automation frameworks, CI/CD pipelines, and release best practices
• Identify cross-team dependencies and risks early, and resolve them through proactive program planning and stakeholder management
• Monitor industry trends and tools to evolve our QA and delivery stack

Preferred Skills

• 5+ years in technical program management, delivery leadership, or engineering management in a software or gaming environment
• Strong experience leading distributed teams with a focus on both people and program outcomes
• Familiarity with QA automation tools and CI/CD infrastructure; able to partner effectively with engineers to scale quality processes
• Deep understanding of the software development lifecycle, agile methodologies, and release management
• Comfortable owning tooling and systems across project tracking (e.g. Notion, Jira, GitHub workflows)
• Passion for chess, or strong curiosity about chess products and the community
• Strong collaboration and communication skills working in a fully distributed team
• Sense of ownership and responsibility

About the Opportunity

• This is a full-time opportunity
• We are 100% remote (work from anywhere!)