IT Customer Support Specialist - Help Desk

IT Customer Support Specialist

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services’ company, is looking for an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR).

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

• Provides technical support to end users for computer, application, system, device, printer, access and hardware issues.
• Identifies, researches and resolves technical problems of moderate complexity.
• Responds to telephone, email and online ticket requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.
• Perform hardware and software installations, configurations and updates as needed.
• Conducts Windows imaging and cloning of laptops and computers.
• Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.
• Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.
• Conducts new user check-ins and check-outs.
• Creates and modifies Microsoft Active Directory user accounts.
• Will issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member
• Assists new users with completing check-in forms and accessing online training.
• Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.
• Other duties as assigned.

Qualifications

• Active Secret security clearance.
• Minimum of 3 years experience with Customer Service Support.
• Experience with configuring and maintaining Windows 10/11 workstations.
• Experience with installing and supporting Microsoft Office 2019 or higher.
• Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, Cyberspace Workforce Qualification and Management Program.
• Must meet at least one of the applicable DCWF Work Role Foundation Qualifications, Intermediate which include:
• Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR
• Personnel Certification: EC-Council Certified Network Defender (CND) or GIAC Global Industrial Cyber Security Professional (GICSP)