View All Jobs 137126
Customer Service Representative
Process customer orders accurately while providing exceptional service and suggestive selling.
Brisbane, California, United States
Entry Level
2 days ago
Chefs' Warehouse
Distributes specialty food products and ingredients to chefs, restaurants, and gourmet foodservice operators across North America.
19 Similar Jobs at Chefs' Warehouse
Customer Service Representative
Our growing organization is looking for a skilled problem solver to join our team. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
What you'll do:
- Accurately receive and process customer orders in a timely manner which are submitted via calls, emails, order boxes and texts.
- Provide the highest level of service to our customers. Ensure that customers receive answers to their questions in a timely manner and that all issues result in positive resolution and outcome.
- During live calls, engage the customer using suggestive selling with the goal of increasing the order size.
- Maintain productivity, accuracy, and other team performance metrics.
- Maintain minimum accuracy of 99%.
- Maintain minimum productivity of 75 lines per hour.
- Be able to provide details of communication between customer and CSR and alert the Sales Representative as needed when new items are being requested or issues are happening at the account.
- Additional projects or tasks may be assigned as needed.
About you:
- High School Diploma or higher degree required.
- Minimum one year experience in a high-volume customer service department environment.
- Knowledge of produce and other food products and the motivation to continually learn on the job.
- Ability to work in a fast paced, metrics-driven environment, self-motivated, professional ability to multitask, and work well under pressure.
- Excellent interpersonal skills with the ability to develop and maintain a team atmosphere.
- Excellent customer focus and customer service skills.
About Chefs' Warehouse
Distributes specialty food products and ingredients to chefs, restaurants, and gourmet foodservice operators across North America.