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Customer Support - Email Specialist - Remote Eligible
Own end-to-end email operations and partnerships for restaurant brand clients globally.
Remote
18 hours agoBe an early applicant
Checkmate
Provides middleware that integrates restaurant POS systems with online ordering and delivery platforms to sync menus, orders, and reporting.
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Operations Specialist - Email
As the Operations Specialist - Email in the Customer Support Department, they will manage all email-based customer support interactions. They will handle incoming and outgoing emails, resolve customer inquiries and issues, and ensure a seamless and positive customer experience.
Essential Job Functions
- Own and manage a portfolio of top brands in the Restaurant Industry worldwide.
- Work with the top brands to understand their needs and help them with the rollout schedule of our solution across their hundreds of locations.
- Coordinate with partners such as POS companies and third-party platforms such as Uber Eats and DoorDash.
- Set and track account delivery volume and performance.
- Engage with your portfolio to understand opportunities for operational improvement. Relay those opportunities to your leads to help build better features and products.
- Act as the customer's point of contact, handling inquiries, resolving high-level escalations, and providing solutions promptly.
- Someone who can take full, end-to-end ownership and responsibility of the accounts they are working on and ensure their requirements are met.
About Checkmate
Provides middleware that integrates restaurant POS systems with online ordering and delivery platforms to sync menus, orders, and reporting.