Service Delivery Manager - cyber Security
Charterhouse
Service Delivery Manager
Role Overview
We're looking for a Service Delivery Manager to take ownership of delivering high-quality services across a portfolio of managed service customers, with a strong focus on cyber security. You'll play a key role in ensuring our services, from threat detection and monitoring through to wider IT service operations, are delivered to a high standard, fulfil contractual commitments and drive continual improvement.
You'll act as the voice of the customer within the business, making sure their needs are understood, expectations are exceeded, and the value we deliver is clear and measurable. You'll build trusted relationships, translate complex service data into meaningful insights, and work across teams to continually evolve how we deliver.
This is a hands-on role for someone with experience managing customer-facing services, ideally within a SOC or cyber security operations environment, and is ready to take ownership of delivering service excellence across multiple accounts.