Mobile Provisioner And Support

Mobile Provisioner And Support

Department Objective To Support Charterhouse Group Vision

The Mobile team manages the sales and support process across multiple suppliers. Orders are allocated to the team directly from order arrival or indirectly via the project management team. The team is tasked with delivering the order to meet the needs of the customer whilst keeping within the costs assigned. The team is expected to take full ownership of the order and manage the expectations of customer and stakeholder alike through to full handover to billing and support, at the appropriate time.

Role Purpose

Charterhouse Group are now looking for someone who possesses a strong technical understanding and has excellent provisioning and fault-finding qualities to support the growth of our Mobile Department.

Your role as a Mobile Provisioner and Support will concentrate on the customer experience with a mixture of order provisioning and management of support queries. Using supplier portals to provision orders and manage support tickets and queries.

Appropriate candidates should be calm, technically minded, and positive with the ability to handle customers and suppliers effectively. You should have a can-do attitude, with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner.

Duties And Responsibilities

• Place provisioning orders on suppliers' portals with accuracy and attention to detail.

• Manage customer support enquires and triage fault issues with suppliers effectively and quickly.

• Provide effective day to day support to existing customers and work with internal account managers.

• Manage overall workload effectively; ensuring work is prioritized appropriately.

• Receive customer queries through phone calls and emails or Service Now Portal.

• CRM/Service Now Task Management - Quickly and Efficiently

• Working with other internal departments for example sales, billing and finance to support their requirements.

• Deliver an excellent customer experience.