Audio Visual L3 Service Engineer - Remote Eligible

Charterhouse Group Operational Support Team Member

Charterhouse Group is a UK based, PE backed, value-added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces.

Our Values

• Bring your best self – Be honest. Be authentic. Be the best you can be.

• Do the right thing – For you and your team. For the whole team. For the Customer. Always.

• Take responsibility/own it – Do what you say. Find a way. Make it happen.

• Love what you do – Bring Passion to work. Take pride in what you do. Enjoy winning.

A Microsoft Solutions Partner for Modern Work and Security and Microsoft FastTrack Ready Partner – where award-winning excellence meets innovation and end-to-end service. We are specialists dedicated to finding new and better ways of working and help companies stay ahead of the curve by adopting Microsoft's AI solutions where possible.

Our unique position as a specialist Microsoft partner means we are trusted by customers to deliver value-driven solutions – whether that's by creating a single seamless communication solution for customers across all Microsoft products and MS ecosystems or through our business-led consulting services.

Role Purpose

As a member of the operational Support Team you will be working with other L3 Engineers to monitor, manage and support our clients Microsoft Teams Rooms and Audio Visual equipment in the clients Meeting Spaces environments for a portfolio of customers. The role requires teamwork to share knowledge within the team. Supporting each other to improve effectiveness and efficiency. Our clients are well known, large to enterprise businesses with a growing number of international offices to support.

The key purpose of the role will be to respond to client requests reactively and proactively identify issues using monitoring alerts both within our Response Service Level (SLA) and resolve them within our Resolution SLA to a high level of customer satisfaction to keep Meeting Spaces available and healthy.