Supervisor, Sales Support

Sales Activation Supervisor (Residential)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem solving skills? If so, you'll fit right in with Spectrum's Marketing team!

As a Sales Activation Supervisor (Residential), your focus is the coaching, development, and supervision of a team of Residential Sales Activation Specialists. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

What Our Sales Activation Supervisors Enjoy Most

• Overseeing the daily complex operations of the Residential Sales Activation Team
• Tracking the trending of business impacting events and solutions
• Interfacing with other departments and a wide variety of staff
• Hiring employees then aiding them throughout their Charter journey

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum's Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You'd be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.

What You'll Bring to Spectrum

• Experience: Customer service/Sales: 5 years, Voice, Video, and Internet: 4 years
• Education: Bachelor's degree in Business, related field, or equivalent experience
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak, and understand English

Preferred Qualifications

• Technical Skills: Ability to effectively present data in a comprehensive manner
• Skills: Communication, collaboration, prioritization, organization, supervision, and multitasking
• Knowledge of: All four lines of business (Cable, internet, Voice, Mobile), service troubleshooting, office procedures, and company policies

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.