QA Audit Associate (credit Services)

QA Audit Associate

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Looking for a QA Audit position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Quality Assurance team!

This role is part of the Quality Assurance Team within the Operation Support department of Credit Services. Credit Services supports both internal and external customers utilizing various communication media to complete work tasks and processes involving collections, payment exceptions and refunds.

Location 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)

As a QA Audit Associate, your focus is supporting the front line collector in their effort to help external customers with Credit Services matters. You will use various communication media. You will work to resolve issues and establish positive relationships with customers. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

What Our Associates Enjoy Most

• Supporting our frontline collector who help customers resolve their issues
• Identifying process issues and other problems
• Being trained by and learning from an experienced supervisor
• Presenting process improvement opportunities to leadership

What You'll Bring To Spectrum

• Required Qualifications: Experience: 1+ years in collections, customer service, or retail work environments. Experience: 1+ years processing and resolving routine and complex customer support requests. Education: High school diploma or General Educational Development (GED) Certification/Degree. Technical Skills: Knowledge of call center operations in Sales and Customer Service departments. Skills: Effective written and verbal communication. Schedule: Availability to work within the hours of operation. Consistent and punctual attendance.
• Preferred Qualifications: Ability to solve practical problems with a variety of variables. Effective multitasking and decision making in a fast-paced environment. Proficient knowledge of MS Office applications. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Work history of accountability and dependability.