Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets, with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
As a Customer Care Advisor, you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills. You will need to be adaptable and reactive to the changing needs of the department, working on different tasks throughout the day to meet SLAs. You will have a keen eye for detail and be a natural problem solver. You will be a team player, striving to achieve our shared goal - Tilbury Loving Care! This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Care Operations Team Leader and work closely with all stakeholders within the business.
This role will operate on three different shift patterns, which rotate weekly to meet the needs of the business. We offer a hybrid style of work, currently only requiring you to work in the office 2 days per month, on a core shift.
Please note that our hybrid working arrangements may change depending on business needs.
Early 8.00 am – 4.30 pm
Core 9.30 am – 6.00 pm
Late 11.30 am – 8.00 pm
You will also be required to work 1 in 6 weekends, on a core shift.
As a Customer Care Operations Advisor, you will:
You will report directly into the UK Customer Care Operations Team Leader.
About you:
Why join us?
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.