Coordinator, Sales & Artistry - South Arizona

Sales & Artistry Coordinator

After a period of rapid growth at Charlotte Tilbury, we are looking for a Sales & Artistry Coordinator to support our South Arizona market! The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P's Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry coordinator is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, and retail relationships. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

Role Accountabilities:

Sales:

• Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI's) – examples; Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking.
• Determine individual and team sales targets to meet and exceed plan.

• Communicate agreed targets and work with direct reports to identify and deliver sales objectives.

• Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement.

• Inspire and motivate CT door teams to drive sales via the "Tilbury Touch" when Sales & Artistry Coordinator is not in door.

• Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.

• Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations.

• Responsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the company guidelines.

• Think creatively to ensure business growth year over year.

Customer Service:

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door.

• Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing.

• Manage customer queries, using sound judgement and a goal of achieving positive outcomes.

• Work collaboratively with the Education team to provide continuous, relevant, and effective training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge.

• Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate.

• Proactive use of the Retailer customer database for direct clientele opportunities in the air and on the ground.

• Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.

• Lead by example through continuously improving and evolving personal artistry skills.

• Personally maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attire.

Team Development:

• Proactively anticipate staffing and support needs for driving sales.

• Create a positive, cohesive, cooperative team culture in store.

• Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora Sales + Training visits / Nordstrom Stay and Play).

• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings and a collaborative leadership style.

• Recognize and celebrate great performance.

• Encourage completion of LMS courses and provide follow-up on retention checks.

• Attend and participate in Seasonal School and partner with Area Trainer on at counter follow-up plan.

• Assist Area Trainer with Start of a Dream/CMA new hire onboarding.

Operations:

• Implement door development plans and schedule support to address business growth needs.

• Ensure that the counter is 'customer ready' from open to close of business.

• Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales.

• Schedule to optimize coverage according to customer flow and business needs.

• Control store expenses (i.e. counter consumables) within budget guidelines.

• Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office.

• Maintain excellent counter hygiene standards.

• Maintain technology on counter, to include screens, iPad and music.

• Raise operational and VM issues for resolution in a timely manner.

• Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms.

• Accountable for completing all administrative assignments by their due date.

Store and Retail Partner Relationships:

• Establish and develop a cooperative and mutually respectful relationship with the entire store team.

• Maximize ROI by scheduling time in store during peak business hours, including weekends.

• Build relationships that are meaningful through strong communication, reliability, and partnership

• Maintain the store standards and policies at all times.

• Proactively suggest win-win opportunities to drive sales within store.

Reporting Relationships: Reporting to the Sales & Artistry Executive