Front Desk Customer Service Member

Customer Experience Specialist

At Charlotte Aquatics, we make children safer, healthier, and smarter… all while having fun! Since 1996, we have had the privilege of providing over 90,000 swim lessons! In order to do this, we look for the best team members and make sure we help each of our employees learn and grow both personally and professionally!

Our 5 Core Values:

• Passionate – We care, we make a difference in the world, we are saving lives.
• Positive – We send positivity into the world with everything we do.
• Invested – We are invested in our students and families and are committed to providing the best lessons possible.
• Growth-Oriented – We are committed to improving ourselves and those around us.
• Team Player – We support and help each other while lifting each other up and having fun!!

Our number of students is increasing and we are looking for new team members to join in the fun! To learn more about this role and see how you can build and develop your career, please see below:

Role: The Customer Experience Specialist is responsible for handling customer needs as they arise in the office. The main responsibilities include, but are not limited to, handling inquiries via phone, email, and face to face; accepting and inputting customer fees and payments; assisting customers with scheduling; providing an excellent experience for customers; and being a smiling face for the kids and customers! We provide all necessary training, but you must come prepared with a love for working with children and a positive personality. Good written and oral communication skills are essential. Upholding a team-mentality where all employees support each other and are excited to be part of the family is FUNdamental!

Why Charlotte Aquatics is an AWESOME place to work:

• We have fun!
• We foster a welcoming and supportive environment and are accepting of all individuals.
• We offer paid training as well as rewards for continued development and learning.
• We have flexible scheduling with both full and part-time options.
• We encourage creativity and positivity.
• We are one, big, happy family!

Come join the Charlotte Aquatics team!

Compensation: $14.00 - $16.00 per hour

Charlotte Aquatics is the premier swim school in Charlotte! We are family owned / operated and have been providing swim lessons to the community for 27 years. Our child-focused approach builds trust that enables our students to become not only comfortable but confident and competent in the water. Our employees are hand-picked and go through extensive training so they too feel confident in their role and understand how they are part of SAVING KIDS LIVES! Join our CA team today to gain a renewed sense of purpose, make immediate friends, and have fun!!