Senior Talent Partner - Operations

Chapter 2

At Chapter 2, we're not just scaling businesses — we're designing the future of work.

We build scalable talent ecosystems that empower organizations to hire smarter, faster, and with far greater strategic impact than traditional RPO models allow. Through a powerful blend of human insight, data-driven intelligence and technology-first thinking, we help companies globally solve today's talent challenges and prepare for tomorrow's opportunities.

With a global footprint spanning the UK, South Africa, the US, India and Europe, our team thrives on collaboration, curiosity, and innovation. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organizations across all sectors.

We are relentless in our pursuit of better. Passionate about people and the impact they make. Honest in how we partner with clients and each other. Loyal to our teams, our vision, and the relationships we build. And always results-driven, because outcomes matter.

Role Summary

This is a rare opportunity to be the senior talent partner for one of Europe's most ambitious mobility and delivery platforms. You'll be embedded with the Business Operations function, shaping how a fast-moving team hires across rides, food, grocery and retail.

You'll work directly with senior Operations leaders, bringing rigor, speed, and genuine market knowledge to every search. This isn't a reactive role — you'll be proactive, consultative, and commercially aware, with full accountability for pipeline quality and hiring outcomes.

What you will do:

• You understand what great Operations talent looks like — from commercial strategy to process design.
• You've run senior searches across multiple markets, navigated relocation scenarios, and built pipelines across Europe and beyond.
• Fast-moving tech environment demands urgency. You build tight processes without cutting corners on candidate experience or hire quality.
• You track what matters — time-to-hire, pipeline conversion, offer acceptance. You use data to tell a story and improve continuously.
• You don't wait for applicants. You map markets, build talent communities, and know where the best Operations leaders are hiding.

What We're Looking For:

• 5+ years of recruitment experience, ideally with exposure to Operations, Strategy, or fast-growth tech environments.
• You should be comfortable managing end-to-end hiring processes and partnering closely with senior stakeholders.
• Experience hiring for operational or business-critical roles in scaling organizations is highly valued. A data-driven approach to recruitment, with the ability to track and improve hiring metrics, is important.
• Strong stakeholder management and communication skills are essential in a fast-paced environment.

What You'll Experience at Chapter 2!

We're committed to creating an environment where your contribution matters — and where you'll grow.

Competitive Rewards

A strong salary package that reflects your experience and contribution.

Flexible Working for Real Life

Hybrid options and flexible ways of working so you can be your best at work and in life.

Invest in Your Future

A pension plan designed to support long-term financial wellbeing.

Health & Wellbeing Matter

Comprehensive wellness benefits to support your physical and mental health.

Celebrate You

Birthday leave — because life should be lived, not just worked.

Recognition that Inspires

Regular awards and celebrations spotlight those driving impact across the business.

Diversity, Equity & Inclusion at Chapter 2

At Chapter 2, we are committed to building a diverse, inclusive, and welcoming workplace where everyone belongs. Regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, or neurodiversity, we celebrate the unique perspectives that make us stronger. We encourage applications from all backgrounds and are happy to accommodate any recruitment or interview adjustments needed to create a smooth and comfortable experience. Your individuality matters, and we believe that diverse philosophies, cultures, and experiences drive innovation and success.