National Legal Support Manager

National Legal Support Manager

Are you ready to lead a high-performing team and shape the future of legal support at one of New Zealand's premier law firms? We're seeking an inspirational National Legal Support Manager to oversee our talented Legal Administrators and Document Production Specialists across our Auckland, Wellington, and Christchurch offices.

About the Role:

Reporting to the Legal Support & Services Manager, you'll champion a culture of operational excellence and continuous improvement. This pivotal role puts you at the forefront of process innovation - leveraging AI and automation, refining national standards, and delivering seamless, top-tier support to our legal teams. You'll lead, develop, and inspire a diverse team, ensuring we remain at the cutting edge of legal support services.

What You'll Do:

• Lead, develop, and motivate a team of around 30 people
• Own and deliver national standards, training, and best practice guidelines
• Oversee talent management initiatives across recruitment, development and succession planning
• Build strong relationships with internal and external stakeholders
• Drive process improvements and operational efficiencies across three offices
• Bring innovative solutions - especially in AI and automation - to life

What You'll Bring:

• Relevant tertiary qualification and 5+ years' leadership experience, ideally in a professional services environment
• Proven track record in large team leadership
• Experience driving process improvement and efficiencies, ideally utilizing AI
• Exceptional communication, stakeholder management, and organizational skills
• A proactive, collaborative, and positive, inspirational approach

Working for Chapman Tripp:

• Inclusive, welcoming culture and supportive leadership
• Ongoing learning and development
• Competitive salary and benefits package including annual wellbeing allowance
• Groups and activities to suit your interests: arts & culture, sports, regular team and firm events for connection

We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand's largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.

Ready to lead the way?