Services Manager

Service Manager – St Helens Change Grow Live

At St Helens Change Grow Live, we believe that people thrive when they feel safe, supported and valued. Every day, our teams work alongside individuals, families and communities facing some of life's most complex challenges — combining compassion with evidence-based practice and a steadfast belief in people's potential to change.

We are excited to offer an opportunity for a Service Manager to lead our St Helens service, playing a pivotal role in shaping safe, effective and inclusive care across the borough.

We don't offer one-size-fits-all solutions. We listen. We learn. We respond. Our approach is rooted in trauma-informed, person-centred care, shaped by lived experience and delivered through strong partnerships across health, social care, criminal justice and community systems.

Guided by our values — be open, be compassionate, be bold — and our Thrive people strategy, we are committed to:

• Creating the conditions for success for people who work and volunteer with us
• Working together to deliver high-quality, evidence-led services
• Fostering belonging, inclusion and psychological safety so everyone can do their best work

This is a senior leadership role within a complex, multi-disciplinary system. You will provide clear strategic and operational leadership, working closely with clinicians, team leaders, criminal justice partners, primary care, community pharmacies and wider system partners to deliver excellent outcomes for people who access our services. Our 2030 Strategy challenges us to be built on evidence and compassion, rooted in communities, and focused on long-term recovery and wellbeing. This role is central to delivering that ambition in St Helens.

Location: St. Helens, Merseyside

Full Time Hours: 37.5 per week

Full Time Salary*: £56,661.24 - £62,521.91 per annum dependent on experience (based on full time working hours, pro rata for part time hours)

Contract Type: Permanent

Responsibilities

About the role:

• Lead and develop a high-performing, values-led service
• Champion quality, safety and continuous improvement
• Embed learning, reflective practice and staff development
• Build strong, trusted partnerships across St Helens' health and care system
• Ensure equitable access, visibility and responsiveness across diverse communities

As the CQC Registered Manager, you will hold responsibility for governance, performance, risk and regulatory compliance — creating clarity, accountability and the conditions for your teams to thrive.

This role is ideal for a leader who:

• Is values-driven and people-centred
• Leads with compassion, curiosity and confidence
• Thrives in complexity and system leadership
• Believes that great outcomes for people start with supported, empowered teams

About You

You will bring:

• Significant experience leading large or complex services within health, social care or substance use
• A strong track record of delivering high-performing, outcomes-focused provision
• Experience managing multidisciplinary teams and leading organizational or system transformation
• Credibility working with senior partners and cross-system stakeholders
• Experience in neighbourhood or community-based delivery models (desirable)
• Excellent communication, strategic planning and problem-solving skills
• A leadership approach that is open, bold and compassionate, aligned to our values and our new organizational strategy

Above all, you bring a commitment to equity, inclusion, collaboration and trauma-informed practice — and a belief in people, no matter their starting point.

What We Offer

• A major leadership role in one of the UK's most forward-thinking and ambitious treatment systems
• The opportunity to shape Liverpool's neighbourhood-led approach to drug and alcohol support
• A supportive regional and national leadership network that shares learning, innovation and best practice
• 25 days annual leave (plus bank holidays), rising with service
• Weekly Wellness Hour, Employee Assistance Programme and additional benefits
• Extensive learning, development and progression opportunities across CGL

If you are motivated by the opportunity to deliver meaningful system-wide change and help build a treatment system rooted in equity, community and connection, we would be delighted to hear from you.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 51 to 56 (£56,661.24 - £62,521.91)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

10/2/2026

Closing Date

30/1/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Zac McMaster | zac.mcmaster@cgl.org.uk