Customer Services Apprentice

Customer Service Apprentice

RMSpumptools is seeking an ambitious Customer Service Apprentice located in Dyce, UK. The Customer Service Apprentice is a great entry level role for an individual looking for their first position in an office environment and a great opportunity to start a career in the oil and gas industry.

What's in it For You:

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organisation that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement

Comprehensive benefits package & flexible working arrangements that enable balancing work commitments with other priorities

What You Will Do:

• Liasing with customer and our internal regional sales team in a professional manner as enquiries are received
• Preparing quotations for customer to present to Customer Services Manager for approval
• Fully outline customer requirements in a Contract Review including delivery and ensure that all items, quantities and descriptions are correct
• Customer interface during outlined work e.g. delivery updates, changes to PO etc.
• Preparing of Purchase Order Acknowledgement post review of Purchase Order T&C's
• Track delivery and other milestone dates
• Participate with the daily Gemba walks and weekly production meetings for updates and relay milestones to customers when required
• Periodically answering telephones
• Ensuring all field service work is charged accordingly, confirming expenses are charged back in a timely manner
• Responsible for the continual updating of history database
• Requesting and gathering Customer Feedback for KPI's

Minimum Qualifications:

• Attention to detail is imperative
• Excellent organizational & interpersonal skills
• Ability to prioritize workload and good time management skills
• Proficiency with core MS Office programs

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

RMSpumptools is a manufacturer of highly engineered mechanical and electrical solutions for complex artificial lift applications. RMSpumptools is part of ChampionX portfolio of technologies in the Production and Automation Technologies (PAT) Division.

Our Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.