Driver Services - Operations Administrator (cambridge, ON)

Operations Administrator

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you'll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You'll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

Reporting to the Operations Manager, the Operations Administrator is responsible for providing daily administrative support for the Operations department. This role will also greet and assist drivers with any inquiries.

Hours of Work: Monday to Friday, 7:00am – 4:00pm or 8:00am – 5:00pm (40 hours per week)

Work Arrangement: On-site

Position Type: Non-Union

Employment Status: Permanent

Compensation: Salary Range: $38,000 - $45,000

Work Location & Environment: 300 Maple Grove Rd, Cambridge, ON N3E 1B7 Office environment

Key Accountabilities:

• Create, audit and process Accounts Payables for department.
• Ordering office supplies.
• Data entry and reporting.
• Answer and transfers phone calls in a timely and professional manner.
• Greeting vendors entering the building accordingly and manages the register log.
• Provides guests with the appropriate access badges and manages daily spreadsheets for tracking.
• Organizes and files load paperwork as well as issues outgoing paperwork to drivers.
• Distributes and documents of driver's supplies.
• Verifies and updates information in Yard Management System.
• Assist drivers with directions and paperwork load information.
• Following up with drivers to obtain missing information from trip jackets and aids in completing paperwork.
• Provide support to the Customs team by sending required documentation to the Customs brokers in advance for clearance, as requested by Customer Service, using the Customs Paperwork folder.
• Ensure all documentation is logged in the Customs software and TMW.
• Send paperwork to the Customs brokers for pre-clearance for any loads staged in Cambridge.
• Creates service incident reports for Customer Service when required.
• Completes filing duties as necessary.
• Performs other duties as required.

Qualifications:

We're looking for someone who brings:

Education & Experience:

• Secondary School diploma
• 1 - 2 years of relevant working experience
• Strong computer skills and working knowledge of Microsoft Office suite of products
• Experience in the transportation industry considered to be an asset

Skills & Attributes:

• Attention to detail
• Customer focus
• Good communications skills (written and verbal)
• Problem solving & analytical thinking
• Accurate data entry skills
• Commitment to customer satisfaction and customer focused
• Strong organizational skills and the ability to work on multiple tasks simultaneously
• Creative and effective problem-solving ability
• Well-organized, enthusiastic, creative, professional and a positive team member
• A continuous improvement focus on work
• Ability to work with minimal supervision

How To Apply:

If you're interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted. Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.