System Administration / Help Desk / Field Support / Logistics - HHS STIM - Remote Eligible

Infrastructure Engineer IV – System Administration / Help Desk / Field Support / Logistics

cFocus Software is seeking an experienced Infrastructure Engineer IV (System Administration / Help Desk / Field Support / Logistics, Inventory, Asset Control) to support the Security Tools and Infrastructure Modernization (STIM) contract with the U.S. Department of Health and Human Services (HHS). The Infrastructure Engineer IV will provide senior-level expertise in enterprise IT infrastructure management, including system administration, help desk operations, field support, and IT asset management.

Responsibilities

• Provide senior-level system administration support for enterprise Windows and Linux systems.
• Manage Active Directory, Group Policy, and enterprise authentication services.
• Oversee Help Desk operations, ensuring timely resolution of Tier II/III support tickets.
• Deliver field support services, including software deployments, hardware troubleshooting, and on-site assistance.
• Administer IT asset management systems for lifecycle tracking, logistics, and inventory control.
• Support system patching, vulnerability remediation, and compliance enforcement.
• Implement enterprise IT service management practices aligned with ITIL standards.
• Document SOPs, configuration baselines, and infrastructure procedures.
• Mentor junior support staff and provide technical leadership to field teams.
• Participate in 24/7/365 operations and on-call rotations as required.

Required Experience

• 10+ years of IT infrastructure engineering and system administration experience.
• Expertise in Windows/Linux system administration, patching, and performance monitoring.
• Proven experience managing Help Desk and field support operations in enterprise environments.
• Hands-on knowledge of IT asset management and logistics systems.
• Experience mentoring and leading support teams across geographically distributed sites.

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
• CompTIA A+ and/or CompTIA Network+ certifications required.
• Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification preferred.
• ITIL v4 Foundation certification required for IT service management alignment.
• Advanced certifications such as MCSE, RHCE, or cloud certifications (AWS/Azure) are desirable.

Clearance Requirement

• Must be eligible to obtain and maintain a Public Trust (High-Risk, Level 5) clearance.