Client Support Technician

Client Support Technician

Job Title: Client Support Technician

Location: Scott AFB, IL

Clearance: Secret

Program: HQ CCC

Company/Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Program Description:

The HQ Cyberspace Capabilities Center (HQ CCC) is a center within Air Combat Command ACC. Air Combat Command (ACC) is designated as the Core Function Lead Integrator (CFLI) for Cyberspace and HQ CCC supports that mission with integration capabilities and services for the Air Force-provisioned portion of the network. HQ CCC conducts a wide assortment of tasks to facilitate taking AF cyber requirements to cyberspace capabilities.

Job Responsibilities:

• Manage and administer IT devices, laptops, and computers (wired and wireless).
• Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
• Perform configuration management functions for software and hardware.
• Perform initial system diagnostics and troubleshooting. Identify problems and resolve hardware/software/network malfunctions.
• Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government.
• Provide basic assistance for commonly used office automation applications.
• Provide ADPE custodian required information on equipment moves or user assignment within 2 working days.
• The contractor shall utilize the Government provided helpdesk software.
• Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.

Job Requirements:

• Must be local to Scott AFB
• 3+ years of technical experience as helpdesk support or related IT field
• Active Secret security clearance
• DoD 8570.01-M IAT Level II certification. (Security +)