Program Manager – Servicenow Integration

Program Manager - ServiceNow Integration

Job Level: W2T Consultant

Job Location: Hybrid/Travel

Travel Expectations: Up to 10% on average

Job Classification: Temporary (W2T)

Join Centric Consulting – A Culture You'll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

We are seeking an experienced Program Manager to lead the integration of multiple ServiceNow instances into a unified enterprise platform. The Program Manager will oversee the full lifecycle of the integration effort—planning, governance, execution, and delivery—while ensuring alignment with business needs and IT service management best practices. This role requires strong program management expertise, a background in enterprise ITSM/ITIL processes, and proven experience managing large-scale ServiceNow initiatives.

In this role, you will:

• End-to-End Program Leadership: Build and lead a "team of teams," facilitating cross-functional collaboration and accelerating decision-making across diverse stakeholder groups.
• Integrated Roadmap Execution: Develop and deliver a comprehensive program roadmap—from Day 1 readiness through long-term operations—ensuring alignment of milestones, dependencies, and outcomes.
• Design Governance: Define and enforce design principles and guardrails that minimize complexity, safeguard user experience, and ensure compliance with enterprise standards.
• Risk & Issue Management: Proactively identify and manage risks, issues, and action items to maintain program momentum and visibility across all organizational levels.
• Executive-Level Communication: Provide clear, concise updates on program status, risks, dependencies, and mitigation strategies. Act swiftly to remove blockers and resolve escalations.
• Operational Excellence: Establish scalable ways of working—cadence, artifacts, templates, and collaboration tools—to drive consistent delivery across internal teams and external vendors.
• Financial Stewardship: Manage program funding efficiently, adhering to procurement protocols and financial reporting standards throughout the program lifecycle.

Who You Are:

• 10+ years of experience leading large-scale, multi-workstream IT programs in complex enterprise environments. Experience with mergers, divestitures, or cross-company integrations is highly preferred.
• Proven track record in delivering Digital Support Technology implementations.
• Deep expertise in program management methodologies (Agile, Waterfall, Hybrid) and portfolio-level planning.
• Strong technical proficiency with ServiceNow platforms and capabilities.
• Exceptional stakeholder engagement and executive communication skills; adept at navigating competing priorities and constraints.
• PMP, PgMP, or equivalent program leadership certification.
• Familiarity with regulatory frameworks such as GDPR, SOX, and audit-ready design practices.
• Prior experience in M&A integration is a strong plus. ADDITIONAL DETAILS: must be able to be on-site a few days in Chicago a month.

Total Rewards:

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.