Operations Coordinator (installations)

Operations Coordinator (Installations)

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

We're the pride of Ireland. Bord Gáis Energy have been powering the nation's homes and businesses for almost 40 years. But now, we're so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we're at the heart of the energy transition in Ireland, strengthening the country's energy security and helping customers get ready for a net zero future.

We have a great opportunity for an Operations Coordinator (Installations). The Operations Coordinator (Installations) plays a critical role within the Local Heroes and Net Zero teams, providing first-line support to both customers and installers across the Local Heroes and Net Zero ecosystems. The role shares responsibility for delivering positive outcomes for customers and installers throughout the end-to-end installation journey. Key responsibilities also include process improvement, project management, complaint resolution, onboarding, performance measurement, as well as quality and compliance activities.

Key Accountabilities:

• Provide first-line phone and email support to customers, resolving queries, issues, and complaints in collaboration with installers.
• Provide first-line phone and email support to installers, resolving queries, issues, and complaints in collaboration with customers.
• Coordinate installation schedules, surveys, and communications between customers and field teams.
• Build and maintain relationships with key Local Heroes traders to support growth and scalability.
• Build and maintain relationships with Net Zero surveyors and installers to support growth and scalability.
• Operate in line with the Local Heroes Introducer Model Standard, ensuring trader performance meets brand and quality standards.
• Champion the boiler and EV installation journey, ensuring a smooth experience through effective planning and communication.
• Support business units with analysis to identify root causes and drive issue resolution.
• Contribute to complaint reduction and continuous improvement of customer service.
• Liaise with suppliers to ensure orders are fulfilled and delivery deadlines are met.
• Support the achievement of key performance metrics.

Here's what we're looking for:

• Third-level qualification or equivalent practical experience.
• Strong experience in customer service, operations, sales operations, or a similar analytical role.
• Salesforce experience preferred (case management, dashboards, reporting, and navigation).
• Team-oriented, providing operational support to sales and operations teams.
• Strong problem-solving skills with the ability to identify gaps and implement solutions.
• Confident in using technology to build and improve processes.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities under pressure.
• Experience contributing to projects and delivering outcomes.
• Positive, adaptable attitude in a fast-changing environment.
• Self-motivated, able to work independently and drive results.
• Experience working with contractors or third parties.
• Ability to use data and business intelligence to inform decisions and influence stakeholders.

We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.