Platform & SRE Engineer (digital Workplace)

Platform & SRE Engineer (Digital Workplace)

This role focuses on the development, integration, and operation of digital workplace platforms and services. It involves implementing modern software and security engineering practices, ensuring system reliability through SRE principles, and managing enterprise communication and collaboration technologies. The position requires coordination across internal teams and vendors to deliver scalable, secure, and high-performing solutions.

Responsibilities

• Develop, implement and integrate scalable enterprise communication and collaboration platforms and services, including hardware, software, and SaaS tools, applying engineering best practices across COTS and proprietary solutions
• Apply modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, automated testing, and version control to enhance platform reliability and agility
• Design secure and intelligent platforms by integrating security principles (e.g., access control, encryption, compliance) and managing AI agents for automation and improved digital experiences
• Ensure platform reliability and Digital Employee Experience (DEX) by administering observability tools, defining and monitoring SLOs/SLIs, and responding effectively to operational issues through proactive troubleshooting and execution of incident response plans

Requirements (Minimum Qualifications)

• Degree in Computer Science/Engineering or Electronic/Electrical Engineering
• Expert Knowledge in one of following areas:
• Conferencing platforms (e.g., Cisco, Q-Sys, Pexip)
• Communication platforms (e.g., Skype, Mattermost, OnTalk)
• Collaboration platforms (e.g., Outlook, SharePoint, Confluence)
• Proficiency in deploying platforms across Windows, Linux, and Android OS
• Ability to configure and maintain databases, server modules, and client modules
• Familiarity with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
• Familiarity with observability tools (e.g., ElasticSearch)
• Experience with containerized environments (e.g., Docker, Kubernetes)
• Experience with device management systems (e.g., Samsung EMM, WS1, UEM)

Nice-to-haves

• Experience managing AI agents integrated with enterprise systems
• Strong understanding of secure software development lifecycle
• Ability to drive continuous improvement in digital employee experience
• Exposure to both commercial off-the-shelf (COTS) and proprietary solutions

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.