Senior Support Partner

Senior Support Partner

The Senior Support Partner will support the Talent Management team in various functions including employee relations, performance management, and compliance. The ideal candidate will have a broad understanding of HR practices and the ability to manage multiple tasks effectively.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Responsibilities

Essential Duties:

• Provides exceptional customer service to internal and external customers of Human Resources in all matters and transactions.
• Serves as the primary point of contact for the HR Department for general phone and e-mail inquiries, and in a timely manner, accurately resolves or escalates inquiries appropriately.
• Serves as second (back-up) point of contact for other positions within the department as assigned.
• Communicates various policies, procedures, laws, standards, and other regulations to employees and leaders, with direction and guidance from HR Leadership, or HRBPs as needed.
• As directed, participates in the recruiting, onboarding, performance management, investigations, corrective discipline, and terminations for team members.
• As directed, participates in and/or completes investigations and employee relations issues through to resolution, including unemployment and/or EEOC claims.
• As directed, assists with job duties and routine processes, programs, and projects across all functional areas of Human Resources.
• Participates in departmental audits and projects, as well as assists in preparing metrics, reports, and presentations as directed.
• Analyzes current policies, processes, and procedures and recommends potential changes, updates, or enhancements.
• Participates in department meetings and continuing education opportunities.
• Maintains confidentiality of all Human Resources and company information and data.
• Performs all duties in an ethical manner consistent with the organization's mission, vision, and values.
• Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Knowledge/Skills/Abilities:

Knowledge of:

• Human Resources concepts, practices, policies and procedures
• Federal and state laws, rules, and regulations regarding Human Resources
• Microsoft Office Applications (Word, Excel, PowerPoint, OneNote, Publisher, & Outlook)
• HRIS & ATS Applications (ADP and iCIMS preferred)

Skilled in:

• Providing exceptional customer service
• Verbal and written communications, including telephone and email etiquette
• Working independently in a fast-paced, multi-task environment as well as part of a team
• Effective problem solving techniques

Ability to:

• Work in a self-directed, organized manner
• Multitask while maintaining a strong attention to detail and accuracy
• Present information in a consistent, organized, and accurate manner
• Demonstrate flexibility and ingenuity in response to change
• Develop and maintain effective working relationships across the organization at various levels, and external customers
• Compile, organize, and analyze data
• Maintain confidentiality
• Work assigned hours, and occasionally outside assigned working hours as needed.

Qualifications

MINIMUM EDUCATION: Bachelor's Degree in Human Resources, Business, or Related Field

PREFERRED EDUCATION: Master's Degree in Human Resources, Business, or Related Field

PREFERRED EXPERIENCE: Internship or one (1) year demonstrated experience in an entry level human resources position.

PREFERRED CERTIFICATIONS/LICENSURE: HRCI or SHRM certification