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Client Service Associate

Own our customer relationship management and outreach programs to improve post-sale engagement
Canonsburg, Pennsylvania, United States
Mid-Level
9 hours agoBe an early applicant
CentiMark Corporation

CentiMark Corporation

Provides commercial roofing and flooring solutions, including installation, repair, maintenance, and asset management services across North America.

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Client Service Associate

CentiMark Corporation is hiring a Client Service Associate in Canonsburg, PA! Do you have previous Sales experience with National Accounts? This could be THE career move for you!

Job Summary:

CentiMark Corporation is looking for a Client Service Associate to:

  • Proactively contact customers (post-service, post-quote, or at regular intervals) to gather feedback on their satisfaction with services, products, and overall experience, documenting all responses in Salesforce.
  • Initiate outbound calls to customers to review detailed quotes, answer questions, clarify scope of work, and address any concerns to facilitate informed decision-making and secure approvals.
  • Call existing and prospective customers to introduce the benefits of the preferred customer service program, answer inquiries, and schedule meetings for enrollment.
  • Conduct outbound calls to schedule and facilitate virtual demonstrations (e.g., Google Meets) of the digital customer portal, guiding customers through its features and benefits to encourage adoption and utilization.
  • Conduct post-service follow-up calls specifically for leak repair work to ensure customer satisfaction, verify the effectiveness of the repair, and address any lingering concerns/recommended work.
  • Develop and maintain strong, positive relationships with customers through regular, proactive communication, demonstrating a commitment to their long-term satisfaction and identifying opportunities for additional service.
  • Accurately log all customer interactions, feedback, scheduled meetings, and follow-up activities in Salesforce.
  • Communicate relevant customer feedback, sales opportunities, or service issues to the appropriate internal teams (e.g., sales, service technicians) to ensure seamless customer experience and resolution.

Job Qualifications:

Preferred qualifications include:

  • Previous Sales experience a plus
  • National Account experience a plus
  • Outstanding negotiation and selling skills
  • Background in the construction and/or commercial roofing industry is preferred
  • Excellent organizational skills
  • Computer proficiency
  • College Degree preferred

Premier Benefits:

CentiMark offers a comprehensive benefits package including:

  • 2 Health Insurance Plans: No Cost "Core Plan" – No Cost Medical & Dental; "Buy Up Plan" – Features a lower deductible for Medical
  • Vision Plan
  • Employer Paid Life & AD&D Insurance
  • Traditional 401K with Company Match
  • Roth 401K with Company Match
  • Paid Holidays and Vacation
  • Employer Provided Employee Stock Ownership Program (ESOP)
  • Flexible Spending Account (FSA)
  • Referral Bonuses
  • Dayshift Hours
  • Growth Opportunities
  • Relocation Assistance possible for the right candidate
  • CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website.

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Client Service Associate
Canonsburg, Pennsylvania, United States
Support
About CentiMark Corporation
Provides commercial roofing and flooring solutions, including installation, repair, maintenance, and asset management services across North America.