Sales Support Representative - Remote Eligible

Sales Support Representative

The Sales Support Representative promotes CenterWell Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while also providing an excellent experience for our providers and patients.

Sales Support Representative responsibilities include:

• Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
• Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient. SSRs will intervene when necessary to prevent cancellations or negative experiences.
• Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc.
• Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.

There are several patient benefits for using CenterWell Specialty pharmacy - lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office.

This position requires that you will need to be available to work during the hours of 8:00 a.m.-4:00 p.m. PST/MST or 11 a.m.-7:00 p.m. EST.

Required Qualifications:

• Certified Pharmacy Technician Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
• Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona, Florida and/or Texas)
• 1 or more years of experience in sales, customer service and/or related field
• Excellent written and verbal communications skills
• Proficient in Microsoft Office Programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

• Specialty pharmacy experience
• Prior ScriptMed, CoverMyMeds experience
• Experience in a sales support position assisting a sales team, field sales agents and/or an aligned sales territory
• Experience in collecting, preparing, organizing, and presenting documents in support of meetings
• Associate's or Bachelor's degree in Business or related field

Work Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. PST/MST, 11:00 a.m.-7:30 p.m. EST

Work Style: Remote

Work at Home/Remote Requirements: To ensure Hybrid Office/Home associates' ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $43,000 - $56,200 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.