Associate Customer Service Representative - Houston

Associate Customer Service Representative - Houston

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary: Customer Service Representative will handle and resolve customer billing inquiries, concerns, and opportunities related to promoting value added products and services for CenterPoint Energy's gas and electric customers. Working in a fast-paced, high-volume call environment, this role involves direct interaction with customers via phone, email, and chat. Additionally, the representative performs administrative tasks and data entry to ensure accurate record-keeping and deliver efficient, high-quality service.

Essential Functions:

• Responds to all questions relating to customer service inquiries via verbal and/or written communication with a focus on one call resolution.
• Responsible for generating and scheduling various gas and electric service orders for field operations.
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes electronic billing inquiries, and ensures timely follow-up on customer accounts.
• Collaborate with Competitive Retail providers (CRs) to address issues such as readings, billing dates, and order receipts, ensuring smooth coordination of services.
• Ensures that the proper gas and electric permitting requirements are met by collaborating with the internal permitting department and other relevant entities as needed.
• Identifies customer interactions as opportunities to promote noncommission based value-added products and services to enhance the customer experience and drive business growth.
• Works closely with various departments, including Transmission and Distribution, Field Services, Revenue Accounting, and others, to resolve customer inquiries and ensure customer satisfaction.

Basic Qualifications:

Education: Requires a high school diploma or GED.

Experience: Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you:

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays, and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution