Assistant Clinical Service Director

Assistant Clinical Service Director

The Assistant Clinical Service Director (ACSD), in conjunction with the Clinical/Center Service Director (CSD), supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the ACSD serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required.

Job Responsibilities:

• Oversees, coordinates, and provides support to site-based Managers and clinical staff, including but not limited to the DTC and Day Health Center, rehab department, nutritional services, social workers, and home services management.
• Accountable for coordinating Care Planning meetings as needed, ensuring all meetings are timely, monitoring any necessary follow-up after meetings, and serving as mediator when the team has disagreements regarding patient care treatments.
• Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage.
• Facilitates, reviews, and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
• Coordinates with the Centralized IDT and Care Planning Supervisors to ensure timely completion of assessments and care plans for each participant.
• Provides oversight of the provision of services that impact participants' care.
• Implements in-service training and management directives to support the development and advancement of team members.
• Collects and reviews data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.
• Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
• Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.
• Monitor and minimize voluntary disenrollments.
• Investigates and assists in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with the other departments to resolve the source of the problem(s).
• Ensure all documentation for all participants is complete, accurate, and timely, including and not limited to enrollment, disenrollment, electronic/paper medical record, and any other clinical documentation.
• Participate in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
• Ensures the timely facilitation by the IDT of the implementation of the core function of effective care management: ensuring that the IDT provides the assessment, planning, care coordination, implementation, advocacy, and evaluation/oversight necessary on all aspects of health care delivery to CLHC PACE Participant.
• Ensure Level 2 investigation is completed in a timely manner according to regulation.
• Monthly random review of participant's charts/clinical documentation for quality and address any deficiencies.
• Ensure regular Supervisory Field Visits are conducted with the nursing staff.
• All other duties as assigned.
• Participate in special projects and assignments as required.
• Only act within the scope of the individual's authority to practice.
• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
• Acting member of the IDT.

Performance Standards:

• Performs consistently with organization's mission and philosophy.
• Performs job responsibilities according to organization's policies. Seeks clarification when needed.
• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
• Maintains proper documentation (updated, timely, and legible) related to patient care, whether in paper or electronic format.
• Maintains HIPAA standards and confidentiality of PHI.
• Supports staff, students, and volunteers with orientation and ongoing in-service education as requested.
• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.
• Serves as a role model for peers and colleagues.
• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
• Treats other CenterLight employees with respect and fosters an environment of teamwork.
• Initiates, if appropriate, the incident reporting process, and participates in incident investigation and reporting as applicable.
• Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.

Service Standards:

• Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience.
• Develops and maintains positive "customer" relationships ("customer" is defined as co-workers, participants, visitors, vendors, supervisors).
• Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
• Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
• Suggests and implements customer-centered service improvements.
• Encourages customers to engage with CenterLight employees and CenterLight activities.
• Utilizes service recovery techniques to resolve issues quickly and to the customer's satisfaction. Immediately reports customer dissatisfaction to IDT for follow-up.

Managerial Standards:

• Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization's policies and procedures.
• Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
• Holds staff accountable for their individual performance.
• Follows the organization's policies regarding disciplinary action. Engages Human Resources as needed for guidance on disciplinary actions and terminations.
• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
• Investigates and resolves employee grievances and complaints. Engages with Human Resources as appropriate.
• Participates in annual budgeting process for department; manages departmental budget; approves departmental expenditures.

Schedule:

8:30 AM – 5:30 PM

Weekly Hours:

40

Qualifications:

Education:

• Baccalaureate degree in Business Administration, Healthcare Administration, or related fields.
• Degree from an NLN accredited school of nursing, BSN preferred.
• Successful completion of an accredited Nursing Program required.
• Completed NYSED approved infection control coursework. A minimum of 8.0 education contact hours that may include contact hours of mandatory training requirements such as infection control coursework.

Experience:

• Minimum of three (3) years of administrative experience in a management capacity in a certified home health agency (CHHA), long-term home health care (LHCSA), acute care, medical-surgical, and/or critical care, nursing home experience, diagnostic & treatment clinic preferred.
• Customer Service experience is required.
• Managed long-term care insurance experience beneficial.
• Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
• Minimum experience of three (3) years of supervisory experience required.

License:

Current active and unrestricted license and registration in New York State required as a Registered Nurse.

Additional Requirements:

• Proficient in the use of a computer for email, word processing, research, and maintenance of Participant records.
• Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.
• Be medically cleared for communicable diseases and have all immunizations up-to-