Operations Shared Services Representative II

Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Under the direction of the Spvr / Lead - Operations Shared Service, is responsible for contacting the medical sites of the country(s) in charge, in order to carry out the coordination via telephone and / or email (with date, time and contact approved) for Depot to Site distributions, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction.

Responsibilities:

• All contact and coordination activities under Shared Services responsibility, are completed in an appropriate, timely and cost-effective manner.
• Make the activity records correctly, in the control tool assigned for the function, generating efficient communication flows, which help to guarantee the success of the function for the company.
• Ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team.
• To edit and maintain shipments (domestic) at TMS or the applicable system according to process' instructions.
• To use and maintain the available technical tools (TMS, Share Point and others).
• To keep proper communication with national and international offices stations of World Courier as needed in a kindly and timely manner.

Required:

• Requires a degree in foreign trade, business administration, logistics, industrial engineering or related careers from an accredited university.
• Minimum 2.5 year directly related and progressively responsible experience.

Skills and Knowledge:

• Advanced English and/or Portuguese.
• Ability to work quickly and accurately under time and volume constraints as well as under pressure.
• Strong interpersonal and communication skills. Capable of generating customer confidence.
• Strong organizational skills, attention to detail and teamwork.
• Be able to take initiatives and responsibilities.
• Good computer skills, knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

What Cencora Offers:

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. Messages and emails regarding anything other than accommodations requests will not be returned.