Manager II - Sales Support

Apac Sales Support Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Under the general direction of the Regional Sales & Marketing Director, Asia Pacific, this position will be responsible for providing administrative, analytical and operational support for the APAC Business Development team. You will be responsible for the effectiveness and productivity of the APAC Sales team.

Sales Support Services

• Responsible for leading the APAC Sales Support Team and establishing aligned regional sales support functions and processes
• Coordination, tabulation of rates and questionnaire for regional RFI/RFQ/tender or global RFI/RFQ/tender which involve any APAC countries.
• Act as the regional Sales force (CRM) administrator and support the APAC BD team, resolve any user issues, assist in dashboard, report and campaigns creation. Enable sales data analysis and maintain user/account management.
• Facilitate and support consistent and relevant sales campaigns as well as provide data analysis and related reports for tracking.
• Provide general administrative assistance to the regional sales team and its different roles and functions
• Any other assigned support duties by management

Reports and Statistics

• Prepare regional monthly and ad-hoc reports on sales team performance and provide pre-analysis and insights for data-driven decisions
• Prepare regional monthly and ad-hoc reports on customer business performance and provide pre-analysis and insights for data-driven decisions
• Responsible for the data maintenance and due diligence of the regional sales incentive program – data checks, maintenance & reports for in collaboration with the regional management and team leaders.

To be successful in this role you will need to be able to demonstrate the following attributes.

• Take pride in their work and gain satisfaction in supporting the success of others and the company.
• Managing a diverse workload with conflicting priorities and tight deadlines.
• Demonstrated ability to meet deadlines and work simultaneously on multiple projects
• The ideal candidate will be comfortable working with cross-functional teams, have an interest in Sales, and drive to always think strategically.

Teamwork and Collaboration

• Contribute to team and organizational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business
• Effectively collaborate with team members to ensure that the function is operating effectively and efficiently, while maintaining an efficient support network for the team.
• Managing remote business relationships and supporting Regional Business Development Director during periods of travel/on road sales.

Experience and Educational Requirements:

• 5-10 years of sales and marketing experience in a related industry (ideally logistics and distribution, life sciences)
• Sound experience in a customer service or administrative role
• Advanced experience in Sales force/CRM software, preferably having ADM301 certification.
• Advanced experience in Microsoft Power BI business intelligence and data visualization tool
• Sound experience using the Microsoft Office Suite, including high level of proficiency in Excel and PowerPoint.

Minimum Skills, Knowledge and Ability Requirements:

• Establishes a quick rapport with colleagues and customers; generates credibility and trust by way of attentive, empathic and honest communication with colleagues and customers.
• Proactively keeps up to date with knowledge of the company, its markets, customers and their needs and requirements, services and products including technical aspects.
• Self starter; works to meet deadlines without prompting; is highly motivated and does not hesitate to undertake challenging tasks; works to deadlines.
• Works in a well organized manner; demonstrates good attention to detail and quality; prioritizes and actions tasks based on urgency and importance; ability to multitask.
• Identifies issues that arise in routine work or new situations; asks relevant questions to gain clarity and seek resolution; thinks critically and analyses data/situations that takes into account causes and consequences.
• Ability to use initiative and work autonomously
• High levels of passion, enthusiasm and energy
• Able to follow procedures & instructions
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
• Clear oral and written communication.
• Strong interpersonal and communication skills along with a willingness to engage with many stakeholders.