Manager - Analytic Support

Analytics Support Manager

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

We are looking for an experienced Manager to join our Analytics Support team. In this role, you will collaborate across departments to deliver analytics solutions and support data-driven decision-making across the organization. You will lead efforts to ensure the accessibility and reliability of key analytics tools and play a vital role in shaping how data is used to drive success.

This position offers opportunities for professional growth, including advanced analytics, project management, and leadership development.

Responsibilities:

• Team Leadership: Supervise and manage a team of two support analysts.
• Analytics Tool Support: Serve as the first point of contact for employees with questions about Power BI, Alteryx, and Microsoft SQL Server. Guide users to the correct resources and ensure proper tool usage.
• Incident Management: Oversee the incident ticket queue, assign tickets to support analysts, and ensure timely resolution.
• Cross-Functional Collaboration: Work closely with other analytics teams to coordinate projects and ensure deliverables are met.
• Data Governance: Ensure compliance with defined data access and governance standards & rules.
• Strategic Input: Contribute to data management strategies and identify opportunities for improvement based on user feedback.

Work Experience:

• Work experience with Power BI Desktop and Power BI Service. Experienced in creating and managing dashboards, overseeing access management (roles and permissions), troubleshooting errors, and optimizing dashboard performance.
• Work experience with low-code/no-code applications. Experienced in creating and reviewing complex data workflows. Experience with Alteryx Designer/Gallery is considered a great benefit.
• Minimum of 3+ years of experience leading small teams, preferably in data analytics. Leadership experience, including mentoring team members and managing projects.
• Work experience in ticket queue management tools (e.g., ServiceNow).

Skills and Knowledge:

• Proficiency in relational databases (e.g., Microsoft SQL Server). Ability to write and understand complex SQL queries in production environments.
• Ability to prioritize tasks effectively and manage competing deadlines.
• Strong problem-solving, communication, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Ability to build relationships and collaborate across teams.
• Project management and leadership abilities.
• Excellent judgment, decision-making, and interpersonal skills.
• Consulting and presentation skills.

Education:

• Bachelor's degree in formal sciences, or equivalent work experience in data analytics, business intelligence, or related field.

Salary: 4,657.55 - 6,653.67 eur gross/month

What Cencora Offers:

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Gross Salary Range (Monthly):

Affiliated Companies: World Courier (Lithuania) UAB