Dairy Service & Support Technician

Join Our Innovative Company

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Responsibilities

• Build and maintain trusted customer relationships through integrity, responsiveness, and a strong commitment to customer success.
• Provide preventative maintenance, onsite support, and remote service for sanitation systems and related technologies, including:
• Optimizing system performance and customer value
• Maximizing system uptime
• Troubleshooting technical issues and resolving problems
• Installing parts and performing basic electrical work
• Completing plumbing-related service tasks
• Conduct site assessments, as needed, to determine appropriate equipment placement based on facility layout, customer requirements, and operational needs.
• Transport and deliver equipment to customer locations.
• Maintain strong knowledge of all products used with the Micro sanitation system, including product applications, indications, concentration ranges, and other key information needed to educate and support customers.
• Configure, maintain, and adjust sanitation system software according to customer specifications.
• Perform standard operational tests in accordance with established protocols.
• Follow standardized checklists and create, update, or revise standard operating procedures as needed.
• Train customer staff on system operation, inventory control procedures, and best practices.
• Provide ongoing education to customer management teams regarding new Micro products, programs, and solutions that support increased product adoption and sales growth.
• Collaborate with Program Development and sales teams to create customer product plans that support territory revenue growth.
• Clearly communicate processes, updates, and changes to customers and internal team members.
• Prepare, complete, and maintain all required documentation related to service, maintenance, and customer support activities.
• Follow all safety policies, procedures, and compliance requirements.
• Perform other job-related duties as assigned.

Education

• High School diploma or equivalent is desired.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience and understanding of dairy operations helpful.
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required. Driver's License and acceptable driving record is required.
• CDL license is nice to have
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Overnight travel is required.

Skills and Knowledge

• Position requires constant standing, listening/hearing and hand/eye/foot coordination.
• Position requires frequent walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motions.
• Position will require occasional sitting, talking, and grasping.
• Must be able to lift 75 to 100 pounds regularly.
• Position rarely requires crawling and feeling.
• Mathematics: Resolves practical problems by choosing the appropriate mathematical technique (percentages, formulas, etc.); uses quantitative data to construct logical explanations for real world situations; expresses mathematical ideas and concepts verbally and in writing; understands the role of chance in the occurrence and prediction of events.