Customer Services Advisor

Customer Service Advisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people!

Full time hours are 38 per week rotated between 9am – 6pm Monday – Fridays and one Saturday in six. Part time hours also considered: 20 hours per week working either 9am-1pm or 2pm-6pm Monday to Friday.

Responsibilities:

• Handling all incoming contacts from internal and external contacts either via phone, fax or email.
• Processing customer order requests in an accurate and timely manner.
• Demonstrating good attention to detail by making sure all activity is logged on to the appropriate system.
• Supporting the other teams within Customer Service but undertaking general administrative tasks where required.
• Taking ownership of performance to meet agreed KPIs and objectives.
• Respond to customers' enquiries regarding prices and product information in a knowledgeable and professional manner.
• Process customer order requests following the correct processes and procedures ensuring all data is captured in methodical manner.
• Take ownership of any customer issues, ensuring they are logged on the appropriate system and that the customer is kept regularly updated on all progress.
• Handle customer objections professionally and endeavour to agree an outcome that re-instils the customer's faith in Alliance Healthcare.
• Conduct general administrative tasks such as managing and distribution of the post as well as the incoming email and fax queues ensuring archiving and filing kept up to date.
• Take ownership of your own performance ensuring you achieve all KPI's, objectives and SLA's required for your role.
• Adhere to all current HR policies and procedures, all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations outlined in the Health & Safety policy.

We Would Value The Following Attributes:

• Previous customer service experience although not necessarily in a contact centre environment.
• A basic understanding of technology with good keyboard skills.
• Previous experience of working to targets and SLA's.

In return we will offer you a competitive salary and benefits package including:

• Employee assistance programme with legal and financial advisors as well as mental health counselling.
• Perks at Work with discounts in various retailers.
• Access to Mental Health First Aiders.
• Contributory Pension Scheme after 3-month service.
• Cycle to Work Scheme.
• Service Based Holidays.
• Career Development and internal progression opportunities.
• Up to two paid Volunteer days (pro rata for part time) per calendar year to carry out volunteer activities.