Customer Service Representative

Customer Service Representative

This role is in support of Cencora's global logistics and storage services marketed through our World Courier Business.

We are hiring a Customer Service Representative to join our Customer Service team in Edinburgh.

Salary: £26,000-£28,000pa

Hours: 40 per week

Days: Monday - Friday

Shifts: 8 hrs per day between the times of 7am – 9.30pm rotational shifts

Location: Edinburgh Office/Hybrid

This role will have a initial 6-month probation, during this time it will be mostly office based, thereafter post probation Hybrid working of 3 days office and 2 from home, and an increase in salary.

As a market leader in the speciality logistics industry, World Courier rely on the initiative and efforts of highly valued associates to maintain our position as our clients most trusted logistics partner. This is a great opportunity to join a diverse team.

The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Courier's network.

The role of the Customer Service Representative is to be the primary contact for clients when booking shipments and providing general and specific information from initial enquiry through quoting, order placement and tracking shipments.

The role involves ensuring the shipment will run as smoothly as possible through detailed pre-planning and monitoring execution.

In addition, the Customer Service Representative is required to operate as the executive element of World Courier's Operational teams, collating relevant information and issuing instructions to the various departments involved in any given process.

Knowledge and Skills:

• Able to follow procedures and instructions.
• Technologically proficient
• Able to provide relevant information on request.
• Good communication skills – verbal and written.
• Capable problem solver
• Able to use initiative, tools, knowledge, and experience to solve novel issues.

Personal Attributes and Disposition:

• Ability to work as part of a team and independently
• Self-motivated
• Remains calm under pressure
• Flexible attitude – for working shifts and last-minute coverage
• High attention to detail
• Uses own initiative
• Able to prioritise workload
• Friendly and polite
• Dependable, reliable and trustworthy

Company Benefits:

5% Annual Bonus plan based on Performance

Private Healthcare

Pension Scheme – 6% enhanced employers matched contribution

Life Insurance

Employee Assistance Programme

Annual Leave 20 days plus bank holidays

Reports Directly To:

International Customer Service Manager and Supervisors

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora Offers:

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.