Customer Service Executive

Job Title

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Responsibilities:

• Order entry and follow up to orders in TMS.
• Work together with global and local OPS team to resolve shipping issues.
• Provide appropriate and correct information to customers about these orders, monitoring, tracking and updating them on the status of the shipments.
• Partnership with sales team to exceed customer service expectations.
• Work very accurate with the pricing of all shipments, in order to enter charges in a proper way and in times, in TMS.
• To edit and maintain shipments (exports/imports) TMS & distributions.
• With the OPS team, perform a route review, specifically regarding the selection and combination of different kinds of transport (Airplanes, vehicles).
• Register in the system the necessary instructions for the OPS team to proceed (pick up and deliver of the client shipments, deliver/pick up shipments in the courier company).
• To book and forewarning shipments within the necessary times.
• To monitoring shipments during transport and reacts flexibly to any deviation from the plan.
• Frequently check over the system notes and manage the forewarned shipments.
• To check the scheduled departure or arrival times of flights (Post Flight).
• To recognize all the important information and makes immediate use of this (All emails Station, rental lists, OPS-Memos, C/H Memos)
• To work safely with all relevant regulations (IATA) as well as laws and ordinances.
• To use and maintain the available technical tools (WorldStar, OpStar, Biostar, Organice, Flight Monitor & TMS).
• Give proper instructions to OPS to hand the shipment correctly.
• To communicate with national and international stations of World Courier/Aero link.
• To build and maintain relationships with contractors and carriers (airlines, handling agents, customs, suppliers, etc.).
• To meet the legal framework of the Ministry of Communications for handling imported and exported shipments in the form of Postal Traffic.
• To meet the requirements of the Dirección de Impuestos y Aduanas Nacionales (DIAN).
• Perform any other duties the employee has been trained for.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of the normal responsibilities from time to time, as needed.

Education:

• Requires a Degree in International Trade, International Business or related majors from an accredited College.

Work Experience:

• Normally requires from three (3) to five (5) years directly related and progressively responsible experience.

Skills and Knowledge:

• Command of English: written and oral skills.
• Ability to work quickly and accurately under time and volume constraints as well as under pressure.
• Strong interpersonal skills.
• Good analytical skills.
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
• Strong organizational skills, attention to detail.
• Be able to take initiatives and responsibilities.
• Basic computer skills, knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Able to prioritize workload, which may change throughout the day.
• Self-motivated and uses own initiative.
• Excellent technical, organizational, planning and team working skills.

What Cencora Offers:

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies:

• World Courier de Colombia S.A.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.