Customer Service Advisor

Customer Service Advisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK. We're looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. You'll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.

Location: Leigh, WN7 Fixed Term Contract until July 2027

Key Responsibilities

• Respond to customer queries via phone and email
• Track orders and provide updates to customers
• Resolve issues quickly, including delivery and order queries
• Liaise with internal teams and external carriers
• Amend orders while minimizing disruption
• Maintain accurate records across internal systems
• Handle complaints calmly and professionally
• Support service levels and team targets

About You

• Previous customer service experience
• Strong communication skills
• Calm under pressure and solution-focused
• Organized with good attention to detail
• Confident using IT systems
• Positive, team-oriented approach

Working Pattern

• Monday to Friday
• 9:00am – 5:30pm (1-hour lunch)
• 37.5 hours per week
• Full-time on-site during probation, then hybrid

What You'll Get

• Annual company bonus scheme
• 20 days holiday + bank holidays
• Structured training and ongoing development
• Supportive team environment