Analytic Support - Manager

Job Title

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Description

Lead a team to provide, at minimum, the following analytic support related activities:

• Triage and prioritize the Analytics Support team email inbox, executing against requests that include:
• End-user access requests to productionized tools and reports
• End-user questions about training and information relating to data and reporting availability and systems
• End-user questions about process and prioritization of requesting time and output from Business Intelligence Team
• End-user data pull requests and questions
• Addition of productionized self-serve report enhancements to appropriate backlog
• Triage and prioritize the Pricing Operations Hypercare email inbox, executing against requests that include:
• Enquiries relating to pricing process and training
• Enquiries relating to contract updates and rate sheet maintenance
• Enquiries relating to core transactional system pricing functionality and re-directing to other teams when queries are not pricing-related
• Triage and prioritize the Master Data Management email inbox, executing against requests that include:
• Assisting Data Stewards with the creation, updating and deactivation of master data within the MDM system
• Data Steward queries about data governance process and business rules
• Assisting Data Quality team with Data Quality reporting and remediation
• Triage and prioritize the general Pricing email inbox, executing against requests that include:
• End-user access requests to productionized tools and reports
• End-user questions about training and information relating to pricing and discount policy
• Pass all other requests into the relevant Pricing Team queue
• Triage and prioritize the external reporting request queue, maintained in Salesforce.com, executing against requests where possible such as:
• End-user access requests to productionized tools and reports
• End-user questions about training and information relating to customer-reporting and pricing
• Creation of off-the-shelf reports using existing self-serve tools
• Preparation of materials for client review meetings
• Develop and implement processes by which the community of central analytic teams can themselves petition the Analytic Support Team for assistance
• Develop and maintain internal resources such as FAQs and wikis to assist the business to self-serve analytic support wherever feasible, reducing the ongoing demand on the Analytic Support team through increased efficiency
• Act as an expert on internal reporting & insight capabilities and resources for the wider business
• Serves as an active internal advocate for data-lead decision making, providing training to team-members and associates where required
• Maintains and develops strong working relationships with business owners both within the analytic community and the wider business
• Champions continuous improvement in the creation and consumption of analytics within the business
• Coordinates ongoing IT activities to ensure data transmission, solution availability, and service levels within predetermined SLAs
• Line manages Analytic Support team members, responsible for their day-to-day oversight and direction setting, as well as contributing to their ongoing development
• Assists Enterprise Data & Analytics Leadership in setting the direction and defining the Data & Analytics strategy for the business

Knowledge & Skills

• Strong decision making and prioritization essential
• Strong stakeholder management essential
• Excellent time-management and organizational skills essential
• Maturity and poise required to manage team member(s) essential
• Strong business acumen desired
• Good skillset and experience with business intelligence tools, capabilities, and best practices beneficial (e.g. Power BI, QlikSense, Tableau)
• Experience with relational databases (e.g. MSSQL) a plus
• Knowledge of /Experience with Cloud Data Platforms such as Databricks is a plus.
• Working Experience with Alteryx or similar tools is a plus
• Strong knowledge of Microsoft Word, PowerPoint, and Outlook, and Excel (expert) required

Personal Attributes and Disposition

• Leadership skills
• Presentation skills
• Collaboration
• Conflict Resolution
• Project Management Skills
• People Management
• Ability to handle a variety of tasks simultaneously
• Ability to communicate effectively both orally and in writing
• Excellent judgment and decision making skills
• Strong interpersonal skills
• Strong organizational skills; attention to detail
• Willing to work extended hours as required
• Coaching and Mentoring the team members

Experience & Educational Requirements

Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 5+ years of directly-related or relevant experience with 2+ years in a managerial capacity, preferably in client software solutions design or management of IT Operations.

Preferred Certifications:

• Lean Six Sigma
• Certified Information Systems Security Professional (CISSP)
• ITIL, ITSM Certifications
• Project Management Professional (PMP) Certification

Skills & Knowledge:

• Behavioral Skills:
• Coaching and Mentoring
• Collaboration
• Conflict Resolution
• Critical Thinking
• Detail Oriented
• People Management
• Presentation Skills
• Technical Skills:
• Enterprise IT Management
• Data Management
• Information Security Strategy
• IT Infrastructure Management
• Service Level Maintenance
• Standard Operating Procedure Design
• Tools Knowledge:
• Microsoft Office Suite
• Business Intelligence Tools like Tableau, Power BI
• CRM platforms such as SAP, Salesforce

Spine Mapping: M2

Priority: 2

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.