Merchant Implementation Engineer - LATAM - Remote Eligible

Merchant Implementation Engineer

Join CellPoint Digital: Shape the Future of Payments with Us! At CellPoint Digital, we're revolutionizing the way businesses in the air, travel and hospitality sectors manage their payments. With our Leading Payment Orchestration Platform, we're turning payments into a strategic advantage, helping clients optimize their payment experience to boost profits, maximize approvals, lower costs and take control of their payment, resulting in more money to the bottom line. We believe payments should be a strategic asset, delivering financial, customer, and operational value. Our vision is to unify the payment ecosystem, opening up a world of opportunities for leading brands in the air, travel, and hospitality industries. We transform the payment supply chain from a cost centre into a profit engine, turning every transaction into an opportunity for growth and competitive advantage. At our core, we're innovators and problem-solvers united by five key values: Mission First, Ownership, Trust & Transparency, Drive, and One Team. We're ambitious professionals who embrace accountability and transform payments together. Our diverse community spans the globe, with hubs in Copenhagen, Dallas, Dubai, London, Miami, Pune, Buenos Aires, Bogota, Mexico and Singapore, along with remote team members worldwide. We celebrate the unique perspectives and experiences that make our team extraordinary. Join us as a Merchant Implementation Engineer on our mission to turn payments into possibilities!

As a Merchant Implementation Engineer, you'll be working closely with merchants on implementation of Cellpoint's payment orchestration platform. This is a technical hands-on role for someone who loves working directly with customers utilizing their Postman API skills, querying databases and checking the logs to ascertain successful integration.

How You Will Make an Impact:

• As an expert on the integration, working with customer technical teams to guide them through the integration process.
• Onboarding of merchants into platform and configuration based on agreed requirements.
• Use your knowledge on APIs to help & troubleshoot on the integration using tools like Postman and/ or curl.
• Run SQL queries to validate configuration and integration data.
• Troubleshoot and review logs and error messages to resolve implementation issues.
• Develop and execute an appropriate implementation plan for on-boarding, testing, and launching.
• Configure the Product suite contracted by the merchant.
• Provide training to a select group of the merchant's staff.
• Work with stakeholders technical engineers to streamline integration and onboarding process, highly collaborative and sharing key learnings.
• Setup technical support and mentor their staff so they can provide full support to the client.
• Analyze and produce statistics and management reports on integration, onboarding and performance.

Skills you will have fine-tuned:

• Hands-on experience (3-7 years) and understanding of the eCommerce payment ecosystem and various roles/players.
• Excellent communication and documentation skills ideally bilingual comprehensive in both English and Spanish.
• Developed knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript.
• Strong SQL knowledge.
• Developed knowledge of Postman API and competency skills.
• Coordination of end-to-end technical implementation of e-commerce payment products.
• Expertise in credit card and international alternative payment solutions.
• Expertise in PCI compliance and latest card schemes mandates.
• Ability to simultaneously manage multiple projects and client relationships.
• You are eager to bring your unique talents and authenticity to the CellPoint Digital community.
• You're constantly curious and a lifetime learner.
• You have excellent communication and relationship-building skills.
• You enjoy leading and supporting cross-functional initiatives and projects in a team where you are empowered and accountable.
• You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work.
• You approach challenges with a solution-oriented mindset.
• You are able to thrive in a 'remote first' arrangement with a distributed organization in multiple time zones.

What's in it for you:

• We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category.
• Competitive salary in a fast-growing start-up.
• Medical insurance with coverage for dependents (parents, spouse, children).
• Rewards & Recognition system.
• Opportunity for personal and professional growth in a dynamic industry.
• Work from anywhere in the world; we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you.

What makes CellPoint Digital a leader in the payment landscape isn't just our technology - it's our people and how we work together. We've built a global community where diverse talents and perspectives unite to create innovative solutions. When you join us, you become part of something bigger: a collaborative culture that crosses borders and disciplines, bringing out the best in every team member to deliver breakthrough results for our clients and partners. Together, we are transforming the payments industry - challenging, supporting and inspiring one another in the process.