Vice President, Global Services - Remote Eligible

Vice President Of Global Services

Celebrus is on a mission to improve the relationships between brands and consumers through better data. With more than 25 years in the market, Celebrus is a publicly traded company in the UK and a global leader in enterprise customer data technology. Our platform is trusted by some of the world's largest organizations and is deployed across 30+ countries.

Reporting directly to the CEO, we are seeking a proven, execution-driven Vice President of Global Services to lead, optimize and scale our global Professional Services and Managed Services organizations. This leader owns outcomes, efficiency, and accountability across the entire post-sale delivery for our customer's use cases while partnering with our Customer Success organization to create highly referenceable clients by delivering significant value.

We seek a proven enterprise services executive with a clear track record of running value-generating, efficient, consulting organizations for a growing software business with discipline, precision, and urgency. This person should also have experience in leveraging services partners to augment our delivery model and bring further efficiencies to our customers. You will be expected to drive predictable delivery, world-class customer outcomes, and strong services margins while building operating models that scale with the business.

Core Responsibilities

• Global strategy and execution for Professional Services and Managed Services. In our business, Professional Services is our project team focused on the configuration of our Celebrus software for customers. Managed Services refers to our hosting and Celebrus Cloud installations.
• Delivery outcomes for all of our projects with a special focus on the customer's acknowledgement of value and satisfaction from our software platform
• Services operating model, utilization, margins, and capacity planning
• Executive-level customer relationships and escalations
• Services talent, leadership bench, and performance culture
• A strong partnership with the Product team, as the primary goal is to deliver value from our software. We update our software 2x per annum and keeping your teams up to date on features is important.

Enterprise Professional Services Leadership

• Lead all enterprise implementation, onboarding, and advisory engagements
• Develop and continuously improve standardized delivery methodologies and governance across regions
• Drive fast time-to-value without sacrificing quality or margin
• Partner tightly with Sales and Customer Success on deal structure, services packaging, renewals and upsell path
• Eliminate inefficiencies and variability in delivery execution

Enterprise Managed Services Leadership

• Own and scale the managed services portfolio for customers
• Drive recurring services revenue, renewals, and expansion
• Establish clear SLAs, KPIs, and accountability across delivery teams
• Ensure operational reliability, optimization, and continuous improvement

Operating Model & Financial Rigor

• Sit within the Management Team to represent our Global Services team and help drive the business forward.
• Design and continuously improve a best-in-class global services operating model
• Own services P&L, forecasting, margin performance, and cost controls
• Drive utilization, realization, and delivery predictability
• Implement metrics-driven execution across all services teams

Customer Outcomes & Executive Engagement

• Serve as executive sponsor for strategic enterprise accounts
• Own escalations and ensure rapid, decisive resolution
• Ensure services consistently drive measurable customer outcomes
• Partner with Customer Success to drive retention and expansion

Talent & Performance Culture

• Build and lead a high-performance, accountable services organization
• Recruit, develop, and retain top-tier enterprise consulting leaders
• Establish clear expectations, accountability, and career paths
• Drive a culture of ownership, execution, and continuous improvement

Skills & Requirements

• Significant experience leading enterprise Professional Services and/or Managed Services organizations in a SaaS or software company
• Proven experience running consulting organizations within a software business of our size and desired growth plans
• Strong track record improving services efficiency, margins, and customer satisfaction
• Deep experience designing and scaling enterprise services operating models
• Executive presence with customers and internal stakeholders

Ways of Working

• Decisive leader who identifies issues, effectively communicates them and acts quickly to resolve them. Has the conviction in their judgement to raise any risks ahead of time, stress urgency, and drive action. Acts decisively to address under-performance and drive best practice.
• Independent-minded, formulates clear, well-evidenced recommendations and challenges the CEO / Management Team. Has the confidence in their assessments to manage disagreement and pushback from shareholders.
• Resilience to deal with the pace, demands, and complexity of managing the day-to-day business that is looking to grow aggressively.
• Demonstrates strong emotional intelligence, adapting communication style to effectively influence diverse stakeholders.
• Hands-on executor. Prepared to roll up sleeves, get into the weeds of services management, and own gritty, but critical tasks where required.

Travel Requirements

Minimal travel as and when required.

What Success Looks Like

• Enterprise customers achieve rapid, measurable time-to-value
• Services operate with high utilization, strong margins, and predictability
• Professional Services and Managed Services operate as a unified engine
• Teams are accountable, aligned, and consistently delivering results in partnership with relevant divisions of the business

Celebrus Technologies is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. We encourage you to bring your true self to work every day, as we embrace who you are and evaluate everyone equally. Qualified applicants are considered for employment, and employees are treated during employment without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social, or ethnic origin; citizenship; past or present military service; sexual orientation; socioeconomic status; race; or religion or belief, or any other characteristic protected under applicable law. If you require reasonable accommodation or assistance for any part of the interview and employment process please contact HR@celebrus.com.