Specialist, Commercial Operations, CCIC Team

Customer Communication & Inquiry Specialist

Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.

Responsibilities

Key Activities, Accountabilities, and Results:

• Non-technical customer inquiries
• Customer Communication (Standby Statements, General Company Info, etc)
• Regulatory requests – Trade Compliance, Product Stewardship
• ISO certificates, Supplier Declarations
• Technical Data Sheets/Safety Data Sheets
• IMDS
• Acting as a pre-sales team and qualifying leads that are handed over to the commercial team
• Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580)
• Develop and maintain database for inquiries
• Supports with Sustainability LCA documents
• Maintains approved customers portals and approved customer questionnaires
• E-Business automation requests
• Responsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)

Key Stakeholders & Deliverables:

• Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support
• Profit & Loss (P&L), Legal: Ensuring compliance and alignment of communication
• PS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirements

Qualifications

Critical Experiences:

• Salesforce, Excel, PPT, Word, SharePoint
• Customer interaction & communication
• Remains calm under pressure
• Experienced with preparing customer communications & project follow up

Competencies & Behaviors:

• Strong communication skills
• Proactive, strong service & solution orientation
• Well organized
• Customer focused
• Prioritizing and follow up
• Continuous Improvement and Learning mindset