Onsite Engineer L2

Onsite Engineer L2

The role of Onsite Engineer within CDW Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.

The Onsite Engineer will provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support.

Key Responsibilities:

• Deliver On-Site services for a CDW client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.
• Capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
• Ability to follow documented procedures provided by either CDW or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.
• Committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organizational need.
• Good all-round understanding of hardware maintenance/break-fix
• A good theoretical and practical approach to diagnosing problems
• Ability to work independently on a wide range of products

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Qualifications, Skills and Experience:

• Demonstrable skills and knowledge in relevant technology area
• College, University or Professional certifications
• Likely already holds one or more of: CompTIA A+/N+; MCDST; ITIL Foundation v4
• May have, or be studying towards, one or more of: ACA; MCSA; CCNA; VTSP

Essential Attributes:

• Positive attitude and influence to others, a real 'Team Player'
• Methodical and quality-minded with a right-first time approach to all work.
• Passionate, professional, with a 'can-do' attitude at all times
• Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure.
• Ability to recognize when to request support
• Works on own initiative, or as a team, towards agreed common goals.
• Open, honest, and approachable at all times.
• Flexible about working hours and work locations; prepared to travel.
• Punctual, reliable, and well presented

We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.