Majors Acquisition Account Manager - Tampa, FL

Strategic Customer Development Account Manager

The Strategic Customer Development Account Manager (AM) is responsible for driving sales growth, managing client relationships, and expanding market presence in companies aligned to the Major Account tier in the Commercial Sales segment. This is a strategic, customer-facing role that focuses on business acceleration which includes extensive customer outreach, identifying new opportunities, engaging with manufacturer partners, collaborating with teammates from the CDW Integrated Technology Solutions group, and executing strategic sales plans to recommend and deliver tailored IT solutions to high-potential, low-spend clients in target markets. This is a hybrid role requiring weekly in-office presence in Chicago or Tampa for Account Managers on Tuesday, Wednesday and Thursday. As a trusted advisor to executive stakeholders, you will promote products and services to support complex AI-driven transformation journeys. Leveraging your deep technical expertise and industry insight, you will design and tailor cross-functional service solutions that align with the client's strategic objectives. By working collaboratively across practice areas,

What you will do:

• Customer Ownership: AMs are the primary owners of customer accounts, managing relationships remotely via phone and email.
• Sales Execution: Responsible for meeting revenue and gross profit goals across assigned accounts in the segment.
• New Business Development: AMs are the primary drivers of new business development with high potential, under penetrated customers in the Major Account segment. Customer-oriented CDW business intelligence and marketing-driven campaigns will supplement and support AM/AR customer outreach.
• Emerging Technology: AMs will maintain sales and technical certifications with strategic partners and areas of emerging technology to confidently advise customers on full-stack solutions.
• Technical Coordination: While not technical specialists, AMs possess broad IT product knowledge and collaborate with solution architects and manufacturer partners for complex needs.
• Strategy and Market Development: Research and analyze market trends, customer needs, and competitive landscape to identify and pursue new business opportunities in assigned customers. Engage in strategic planning, including territory management, partner engagement, and customer development.
• Performance Metrics: Track and report on sales performance and pipeline, including revenue, services, and gross profit against goals as well as phone, email and calendar-based meeting expectations to produce desired outcomes associated with the position.
• Operational Excellence: Collaborate with internal teams to ensure a seamless experience for CDW customers and partners. Maintain accurate client records in Salesforce to prepare forecasts, reports, and account performance analyses.

What we expect from you:

• Required Experience: Minimum of 2 years proven new business development experience in a Sales Development Role or similar, familiar with emerging technology solutions and business impact, track record of successfully coordinating technical resources to drive customer outcomes
• Communication & Interpersonal Skills: Ability to translate technical concepts into business language. Strong presentation and stakeholder engagement skills.
• Prospecting: Experience in leveraging industry standard tools and best practices to proactively engage prospective customers, including technology decision makers and line of business leaders, to build trust, new business and maintain long-term relationships.
• Strategic Thinking: Align solutions with business goals with an outcome-oriented approach.
• Analytical & Problem-Solving Skills: Ability to assess complex issues and recommend scalable solutions.
• Adaptability & Continuous Learning: Staying current with emerging technologies and trends. Willingness to learn and evolve with changing tech environments.
• Collaboration & Leadership: Experience working within a team or cross-functionally while leading through example with a positive, collaborative mindset.
• Territory Management: Familiar with performance metrics and demonstrated operational excellence in building/managing a sales pipeline required to achieve growth above market expectations

Salary Range: $65,000.00 base, plus uncapped commissions

Salary ranges may be subject to geographic differentials

Benefits overview: https://cdw.benefit-info.com/

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.