Customer Service Associate - Remote Eligible

Associate

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

An associate is a professional who interacts with customers on behalf of CDW. They are responsible for providing support, handling inquiries and complaints, and ensuring client satisfaction. Their primary goal is to build strong relationships with CDW clients and help them navigate any issues they may encounter with the company's products or services.

What you will do:

• Responding to and resolving client email inquiries in a timely manner.
• Understanding the life cycle of the CDW engagement process and where these responsibilities sit.
• Conducting follow-up emails to gather feedback from customers.
• Escalating complex issues to higher-level support staff.
• Collaborating with other departments within the company to ensure a seamless customer experience.
• Handling Escalations.

What we expect of you:

• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong leadership and mentoring abilities.
• Ability to analyze and interpret data.
• Familiarity with CRM software and customer service metrics.
• Ability to work under pressure and meet deadlines.
• Attention to detail.
• Customer services oriented and driven.
• Strong administration skills.
• Interpersonal skills.
• Effective communication.
• Attention to detail.
• Time management.
• Organizational skills.
• Problem-solving skills.
• Critical thinking.
• Teamwork skills.
• Collaboration skills.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.