Customer Success Associate, Disclosure Services

Customer Success Associate, Disclosure Services

CDP is a global non-profit that runs the world's only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world's institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced.

The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

The Customer Success Associate, Disclosure Services provides crucial central support to the regional Disclosure Services team, contributing to the efficient delivery of services and the success of customers. A key aspect of this role is to support the Global Customer Success Enablement Lead and the Disclosure Services Management by contributing to global initiatives and the development of shared resources.

What you will do:

• Assist in the creation of content for webinars, events, and customer calls. Develop and format presentations, reports, and other materials using PowerPoint and Excel.
• Support the team with the preparation of materials for customer presentations and internal updates.

Data Management and Analysis Support

• Contribute to the creation of Disclosure Services deliverables and tools
• Support the tracking and management of key team metrics and performance data at a regional level
• Contribute to the maintenance and updating of team databases and data records

Operational Support:

• Assist Account Managers through data tools and visualizations to support customer engagement
• Respond to external queries directed to the team inbox, providing timely and accurate information and ensuring efficient handling of inquiries
• Support Account Managers with member requests and operational tasks
• Catalogue, maintain, and update key support resources for Account Managers and discloser customers on a regular basis
• Provide operational and administrative support to the Regional Head of Disclosure and the wider regional team
• Support the implementation of process improvements and best practices within the region
• May manage select Reporter Services accounts

Global Operational Support

• Contribute to the planning and execution of working group initiatives aimed at supporting the global Disclosure Services team, working closely with the Global Customer Success Enablement Lead.
• Create standardized resources and processes, and identify opportunities to improve and streamline internal team processes.
• Provide ad-hoc support for other global projects as necessary.

Actively contributes to an effective and engaged team, clear on its purpose and contribution, by:

• Ensuring you know what is expected of you, through regular 1:1's, having clear objectives in place, and participating in open and honest performance and development conversations
• Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Living the CDP Values and demonstrating the behaviours appropriate to their position

Internal stakeholders include: Global and regional Disclosure Services team, Customer Success Enablement Lead, and the Customer Success Operations team. External stakeholders include: Disclosing customers. This role does not have budget responsibility.

We're looking for:

• Demonstrable interest in and basic understanding of the environmental impacts of corporations and supply chains.
• Strong interest in using and maintaining data.
• Project coordination or organizational abilities, including desire to improve and streamline processes.
• Attentive to details, with strong organizational and time management skills.
• Quick learner and highly adaptable and proactive in a dynamic work environment.
• Excellent PowerPoint and Excel skills. Experience using PowerBI is preferred.

The salary banding for this role is €38,000-€48,000.

This is a hybrid role, candidates will need to live within a commutable distance of the Berlin office and be comfortable with 2 days in the office per week.

The deadline for submitting the application is 23 October 2025, end of day UK time.