CDN Service Engineer

Customer Technical Support Specialist

CDNetworks customer technical support team is a dynamic and social group who take responsibility for delivering the best customer experience to customer accounts across global. Working collaboratively on complex platforms to mitigate issues as quickly as possible, we thrive on solving problems and learning from each other. We provide insightful information to help shape and enhance customer satisfaction. We are advocates for our customers, building relationships and ensuring a successful delivery of services throughout the life cycle.

Responsibilities:

• Customer technical support of CDN & Cloud product and consulting
• Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues
• Directly engage in troubleshooting with stakeholders across multiple regions and countries
• Working independently with the customers to solve technical problems

Requirements and Qualifications:

• Bachelor's degree in computer science, computer networking or a related field
• At least 2-5 years of working experience or more in cloud service, system operation, WEB develop, network field
• Experience with related network and application systems
• Have knowledge of the TCP/IP protocol, DNS, HTTP protocol
• Strong Linux skills
• Ability to automate tasks and develop tools using Python/Shell programming
• Have experience with web programming languages such as HTML, JavaScript and ASP
• Have ability to communicate professionally with customers and collaborate with internal stakeholders
• Have English language skills including reading and writing
• Have Korean language skills at the level of a native

Preferred Qualifications:

• Relevant IT certifications, such as AWS, GCP, MCP, CISSP, etc.

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centers across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member's professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!