Client Services Account Manager (WC & Liability)

Account Manager

At CCMSI, our Account Managers don't just manage relationships—they help shape the client experience. As a 100% employee-owned company and a Great Place to Work® Certified organization, we offer a culture where your expertise matters, your voice is heard, and your work directly impacts client success.

We're proud to support our employees with manageable caseloads, structured growth opportunities, and a collaborative team culture.

Job Summary

As an Account Manager, you'll serve as the primary liaison between CCMSI and multiple client accounts in diverse industries. You'll be responsible for ensuring client satisfaction, strengthening relationships, and helping clients achieve their goals. This role requires a high level of independence, organization, and professionalism as you manage client service delivery, collabora

Responsibilities

• Serve as the main point of contact for assigned clients, ensuring client satisfaction and retention.
• Build and maintain relationships with clients, executives, external vendors, and internal claims teams.
• Read and interpret client contracts and agreements to ensure compliance.
• Prepare and deliver presentations to clients, highlighting results, trends, and recommendations.
• Monitor program performance, track renewals, and contribute to client service strategies.
• Provide financial, operational, and risk management analyses to clients as needed.
• Partner with claims teams to resolve client issues and maintain best practices.
• Travel as needed for meetings, client reviews, and presentations.

Qualifications

What You Bring

• Excellent communication and presentation skills; ability to interact with executives and clients confidently.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to work independently in a hybrid environment while maintaining collaboration with colleagues.
• Bachelor's degree preferred (not required).
• Background in risk management, customer service, or actuarial fields a strong plus.

Performance & Growth

• Client Satisfaction: Positive feedback from internal and external stakeholders.
• Client Retention: Renewals and account growth.
• Collaboration: Ability to work seamlessly with claims teams and across the organization.

This is a highly visible role with opportunities to grow into senior account management or leadership positions.

What We Offer

• Generous PTO: 4 weeks in your first year + 10 paid holidays
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Disability, and more
• ESOP (Employee Stock Ownership Plan): Be part of a company you own
• 401(k)
• Career Growth: Ongoing training, mentorship, and advancement opportunities

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

CCMSI does not provide visa sponsorship for this position.

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

CCMSI is a nationwide third-party administrator specializing in workers' compensation and liability claims. As an employee-owned company, we invest in our people for the long term. Our core values—integrity, enthusiasm, service focus, openness to change, and a commitment to excellence—guide everything we do. Inside our Talent Acquisition team, that means delivering the same outstanding service to our internal clients that we deliver to our external ones.

We don't just work together—we grow together.

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