Claims Support Assistant – Workers’ Compensation - (in Office)

Claim Assistant

The Claim Assistant provides clerical and administrative support to Workers' Compensation Adjusters in our Maitland, FL office. This role focuses on scheduling, document handling, and state form processing to ensure claims are managed accurately and efficiently. You'll work directly with adjusters and medical providers while developing knowledge of the claims process.

Responsibilities

Schedule medical appointments and track follow-up status

Retrieve and organize medical notes and other claim-related documents

File state forms accurately and on time

Assist adjusters with claim setup, correspondence, and administrative tasks

Maintain claim diaries and monitor tasks to support workflow

Communicate with providers and other stakeholders via phone and email

Ensure compliance with CCMSI standards and client handling instructions

Qualifications

Required:

High School diploma or equivalent

Strong communication skills (written and verbal)

Proficiency in Microsoft Office (Word, Outlook, Excel)

Organizational skills and attention to detail

Reliability and ability to maintain confidentiality

Preferred:

Prior clerical or medical office experience

Knowledge of medical terminology

Training: One-on-one training with an adjuster and/or manager for the first week, plus ongoing support.

Performance Measured By: Diary/task management, timeliness, and accuracy of completed work.

Generous PTO: 4 weeks in your first year + 10 paid holidays

Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k), and ESOP

Professional Growth: Robust training, advancement opportunities, and employee ownership

Work Environment: Remote flexibility, supportive team culture, and manageable caseloads

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

CCMSI does not provide visa sponsorship for this position.

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

At CCMSI, we believe in doing what's right—for our clients, our coworkers, and ourselves. We look for team members who:

Act with integrity

Deliver service with passion and accountability

Embrace collaboration and change

Seek better ways to serve

Build up others through respect, trust, and communication

Lead by example—no matter their title

Join our team and help deliver what matters most—to clients, coworkers, and yourself.