Senior HR People Services Specialist (automation & Transformation Experience)

Senior HR People Services Specialist (Automation & Transformation Experience)

At CBRE, our people enjoy the flexibility of working in a global real estate and property services organization with tremendous scale. Every day you are empowered to be better, and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and a collaborative environment where you will be challenged to grow and be your best. We are looking for a dynamic and experienced Specialist / Senior Specialist to join our People Operations team in Singapore. This role balances core operational delivery with continuous improvement. Approximately 60% of your time will be spent managing complex BAU activities, including payroll operations, employee lifecycle administration, pass processing, ServiceNow case management, and compliance-related matters. The remaining 40% of the role focuses on process optimisation and transformation. You will contribute to streamlining workflows, supporting automation and transformation initiatives, and identifying and addressing root causes of recurring operational issues. This is not a purely strategic role. You will be hands-on in processing and delivery, while also having genuine ownership and accountability to drive improvements and enhance how People Operations functions.

What You'll Do

• Drive operational efficiency by identifying manual or repetitive processes and implementing sustainable improvements.
• Ensuring service levels and KPIs are consistently met. Act as a point of escalation for Shared Services, resolving complex issues and identifying root causes.
• Be part of our HR transformation initiatives, working with internal and external stakeholders to improve productivity.
• Support in regional and global People Platform projects, including participation in user acceptance testing (UAT)
• Administer benefits and leave programs with accuracy and timeliness.
• Manage end to end work pass processes (applications, renewals, and cancellations), ensuring all pass types are handled accurately and in full compliance with regulatory requirements.
• Ensure data integrity and compliance through internal and external audits, and statutory reporting.
• Maintain and continuously update SOPs, process documentation, and internal guidelines to reflect current practices and controls.

What You'll Need

• Degree/Diploma in HR, Business, or related field.
• Minimum 6 years of experience in complex HR Operations and/or Payroll Processing.
• Strong knowledge of payroll administration and statutory compliance.
• Experience in multinational environments and shared service models is advantageous.
• High levels of discretion, critical thinking, and decision-making ability.
• Excellent stakeholder management and communication skills.
• Proficiency in Oracle PeopleSoft, ServiceNow, Taleo, Avature, and MS Office Suite.
• Passion for continuous improvement and ability to work independently under pressure.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.